Automated Intermedia Missed Call Callbacks
Every morning, WebRun signs in to the Intermedia admin portal, reads yesterday's call records to find calls that went unanswered or to voicemail with no callback, writes each into an Airtable callback log with the number, time, queue, and a suggested owner, and posts the ranked callback list to Microsoft Teams.
How do I make sure missed business calls get returned?
WebRun turns missed calls into callbacks every morning. It reads yesterday's Intermedia call records, filters out numbers already returned, logs each missed call and voicemail into Airtable with a suggested owner, and posts a ranked callback list to Microsoft Teams with repeat callers first.
- Every missed call has a named owner before 9 in the morning
- Callers who tried more than once are returned first
- A dated Airtable log shows how many calls are being missed
Built for small business owners · sales teams · service desks · office managers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
admin.intermedia.netin a real browser with your saved login - no setup, no API keys. -
1
Intermedia - read yesterday's missed calls
intermedia.com
WebRun opens Intermedia to read yesterday's missed calls. - Sign in to the Intermedia admin portal and open yesterday's call records
- Find calls that went unanswered or into voicemail
- Remove any number that was called back later the same day
- Capture the number, the time, the queue or extension, and whether a voicemail was left
Done when Every genuinely missed call from yesterday is captured with its queue and time.
-
2
Airtable - log each callback
airtable.com
WebRun opens Airtable to log each callback. - Open your callback log base in Airtable
- Add one row per missed call with number, time, queue, and voicemail flag
- Suggest an owner from the queue the call came into
- Mark any number that has now been missed more than once as a priority
- Skip any call already logged so a rerun cannot duplicate rows
Done when Yesterday's missed calls are all logged with a suggested owner.
-
3
Microsoft Teams - post the callback list
microsoft.com
WebRun opens Microsoft Teams to post the callback list. - Post the callback list to your operations channel
- Put repeat callers and voicemail leavers at the top
- Group the list by suggested owner so each person sees their own
- State the total missed and how it compares with the previous day
Done when The team has today's ranked callback list in Teams.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it call or text anyone back?
No. WebRun logs missed calls and routes them internally. Every callback is placed by a person, so nobody receives an automated call, text, or message from the run.
Does it change phone system settings?
No. Queues, extensions, call routing, and user seats are read only. WebRun never edits a setting in the admin portal or provisions anything.
Does it listen to voicemail recordings?
No. It records that a voicemail was left, along with the number and time. The recording itself is never played, downloaded, or copied into Airtable.
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