Automated incident.io On-Call Shift Handoff
Every night at shift change, WebRun opens incident.io, reviews open incidents and anything resolved in the last 24 hours, messages the incoming on-call engineer on WhatsApp with a summary of what is still active and what just closed, and logs the handoff time on Google Calendar for the record.
How do I make sure on-call handoffs in incident.io are never unclear?
WebRun reviews incident.io at every shift change, summarizing open incidents and anything resolved in the last 24 hours, and messages the incoming on-call engineer on WhatsApp with the details. It also logs the handoff time on Google Calendar for the record, so on-call responsibility transfers with a clear, written summary every single time.
- Every handoff comes with a clear written summary instead of a verbal recap
- Incoming on-call engineers start their shift already briefed
- A calendar record makes it easy to review handoff quality later
Built for Site reliability teams · on-call engineers · platform teams · engineering managers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
app.incident.io/loginin a real browser with your saved login - no setup, no API keys. -
1
incident.io - review incident status
incident.io
WebRun opens incident.io to review incident status. - Open incident.io and review currently open incidents
- Review incidents resolved in the last 24 hours
- Note the severity and current status of each open incident
Done when Every open incident and yesterday's resolved incidents are recorded with severity and status.
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2
WhatsApp - message the incoming on-call
whatsapp.com
WebRun opens WhatsApp to message the incoming on-call. - Message the incoming on-call engineer on WhatsApp
- Summarize each open incident with its severity and current status
- List incidents resolved in the last 24 hours for context
Done when The incoming on-call engineer has received tonight's handoff summary.
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3
Google Calendar - log the handoff time
calendar.google.com
WebRun opens Google Calendar to log the handoff time. - Open the on-call Google Calendar
- Log an event marking the handoff time and the outgoing and incoming engineer
- Note the count of open incidents at handoff time
Done when The handoff is logged on the calendar with the open incident count.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will WebRun close or update the incident itself?
No. It only summarizes the current state for the handoff. Updating status, resolving, or actioning any incident stays with the on-call engineer.
What if there are no open incidents at handoff?
The incoming engineer still gets a short message confirming a clean handoff with no open incidents, so silence never means an unclear handoff.
Is the WhatsApp message sent to a customer?
No. It goes only to your internal incoming on-call engineer, never to a customer or outside party.
Related templates
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