Automated imo Missed Contact Callback Tracking
Every hour, WebRun opens imo, finds customer messages and missed call notifications that haven't had a reply, books a Google Calendar callback slot for each one, and sends the on-duty rep a WhatsApp heads-up so a customer who reached out never goes uncalled.
How do I make sure missed imo messages get a callback?
WebRun checks imo every hour for customer messages and missed calls that haven't had a reply. It books a Google Calendar callback slot for each one and sends the on-duty rep a WhatsApp list ordered by wait time, so a customer who reached out gets called back instead of going unanswered.
- Missed imo contacts get a booked callback within the hour
- Reps see a prioritized list instead of scrolling chat history
- No customer message goes uncalled
Built for Small business support teams · service businesses · international customer support · solo operators
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
web.imo.imin a real browser with your saved login - no setup, no API keys. -
1
imo - find missed contacts
imo.im
WebRun opens imo to find missed contacts. - Open imo and check recent chats and call history
- Find messages and missed calls with no reply yet
- Capture the customer's name and what they were asking about
Done when Every missed contact is captured with its context.
-
2
Google Calendar - book a callback slot
calendar.google.com
WebRun opens Google Calendar to book a callback slot. - Open the shared callback calendar
- Book a callback slot for each missed contact
- Note the customer's question on the calendar entry
Done when Every missed contact has a booked callback slot.
-
3
WhatsApp - alert the on-duty rep
whatsapp.com
WebRun opens WhatsApp to alert the on-duty rep. - Message the on-duty rep with the callback list
- Put the longest-waiting contact first
- Leave the actual call to the rep. WebRun never calls or messages the customer on imo
Done when The on-duty rep has this hour's callback list on WhatsApp.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does WebRun call or message customers back on imo?
No. It only books the callback slot and alerts your rep. The actual call or reply on imo is made by a person.
How does it prioritize who gets called first?
The WhatsApp list is ordered by how long the customer has been waiting, so the longest-waiting contact sits at the top.
What counts as a missed contact?
Any imo message or call with no reply yet at the time WebRun checks, whether it's a new question or a missed call notification.
Related templates
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