Automated Dolbey Suspended Claim Follow-Ups
Every Monday, WebRun opens Dolbey, finds every claim sitting in suspended or held status past your day threshold, logs the account, payer, suspend reason, and age in Google Sheets, and drafts a follow up email in Outlook addressed to whoever owns the fix, for the biller to review and send.
How do I follow up on suspended claims before the filing deadline passes?
WebRun chases suspended claims before timely filing runs out. Every Monday it opens Dolbey, finds claims sitting in suspended or held status past your threshold, logs the payer, reason, and age in Google Sheets, and drafts a follow up email in Outlook for the biller to review and send, so no suspended claim quietly ages past its filing deadline.
- Suspended claims get tracked by urgency before deadlines pass
- Every follow up is reviewed by the biller before it sends
- Resolved claims drop off the tracker automatically, no manual cleanup
Built for billers · revenue cycle teams · HIM directors · patient financial services
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.dolbey.comin a real browser with your saved login - no setup, no API keys. -
1
Dolbey - find aging suspended claims
dolbey.com
WebRun opens Dolbey to find aging suspended claims. - Open the Dolbey suspended claims queue and filter to claims past your day threshold
- Capture the account, payer, suspend reason, and days suspended for each
- Note which department, coding, medical records, or billing, needs to act on each
Done when Every claim past the threshold is listed with its suspend reason and owner.
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2
Google Sheets - log suspend reason and age
google.com
WebRun opens Google Sheets to log suspend reason and age. - Append each suspended claim to the tracking sheet with its age and reason
- Sort so claims closest to timely filing deadlines sit on top
- Mark any claim resolved since the last run as closed
Done when The tracking sheet reflects every open suspended claim and its urgency.
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3
Outlook - draft the follow up
microsoft.com
WebRun opens Outlook to draft the follow up. - Draft a follow up email per owning department listing their suspended claims and reasons
- Leave every draft unsent in the biller's Outlook drafts folder for review
- Flag in the draft any claim within 5 days of its timely filing deadline
Done when A reviewable draft follow up exists for every department with an open suspended claim.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it send follow up emails on its own?
No. Every follow up is drafted and left unsent in Outlook. The biller reviews and sends each one, so nothing goes out automatically.
How does it decide what's urgent?
It sorts the tracker by days suspended and flags anything within 5 days of its timely filing deadline, so the most time-sensitive claims surface first.
What happens to a claim once it's resolved?
Dolbey's suspended claims queue is read fresh each Monday, so once a claim clears suspension it drops off the tracker and stops generating follow ups.
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