Recover no-shows with a same-day rebooking message
When a grooming appointment is marked as a no-show in MoeGo, WebRun captures the client and pet details, drafts a friendly rebooking SMS in Twilio, and posts a Slack alert to your team so they can review and send the message to recover the appointment.
- No credit card
- Under $0.01 per run
- Cancel anytime
How do I automatically follow up with no-show grooming clients?
When a grooming appointment is marked as a no-show in MoeGo, WebRun reads the client and pet details, drafts a warm rebooking SMS in Twilio, and posts a Slack alert for your team to review. The message stays unsent until approved, giving every no-show client a prompt, personal path back to the salon.
- No-show clients receive a same-day rebooking nudge instead of silence
- Grooming revenue from no-shows is partially recovered through fast follow-up
- No message reaches a client without team approval
Built for dog grooming salons · mobile groomers · pet spas · grooming shop owners
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
moego.petin a real browser with your saved login - no setup, no API keys. -
1
MoeGo - detect no-show appointment
moego.pet How to Automate MoeGo
WebRun opens MoeGo to detect no-show appointment. - Monitor MoeGo for appointments that have passed their start time and been marked as No Show
- Capture the client name, pet name, mobile number, and the service that was missed
- Note the groomer assigned so the rebooking can be offered with the same groomer if possible
Done when The no-show appointment and client details have been captured.
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2
Twilio - draft rebooking message
twilio.com How to Automate Twilio
WebRun opens Twilio to draft rebooking message. - Draft a warm, non-judgmental rebooking SMS: name the pet, acknowledge the missed visit, and invite the client to rebook at their convenience
- Queue the message as a draft in Twilio, leaving it unsent for team review
- Do not send the message automatically
Done when A draft rebooking SMS is queued in Twilio, unsent and ready for team approval.
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3
Slack - alert team for approval
slack.com How to Automate Slack
WebRun opens Slack to alert team for approval. - Post a Slack alert to the grooming channel noting the no-show and the queued draft
- Include the client name, pet name, and a prompt for the team to approve or edit the message
Done when Team has a Slack alert with the draft rebooking message ready to review and send.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it text the client automatically when a no-show is detected?
No. WebRun drafts the rebooking message and queues it in Twilio unsent. Your team reviews the draft in Slack before any text is sent, so you control the tone and timing.
What does the rebooking message say?
The draft mentions the pet by name, acknowledges the missed appointment in a friendly way, and invites the client to rebook. You can adjust the tone or wording before approving.
Does it handle repeat no-shows differently?
WebRun flags repeat no-shows in the Slack alert so your team can decide whether to send the standard rebooking text or handle the client differently, keeping the decision with your staff.
Related templates
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