Automated Grooming Cancellation Fill
When a cancellation appears in MoeGo, WebRun identifies the open slot details, finds the next eligible client on the waitlist, drafts a slot-offer text for them in Twilio, and pings your team in Slack so they can approve the message before it goes out.
How do I automatically fill grooming cancellations from a waitlist?
When a grooming cancellation appears in MoeGo, WebRun identifies the open slot, finds the next waitlist client whose service and timing preferences match, and drafts a friendly slot-offer SMS in Twilio. The draft is queued unsent and posted to Slack for your team to approve, filling cancellations fast without automating client contact.
- Cancelled slots are matched to a waitlist client within minutes of a cancellation
- Revenue lost to cancellations drops as gaps get filled faster
- No offer text goes to a client without team review
Built for dog grooming salons · mobile groomers · pet spas · grooming shop owners
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
moego.petin a real browser with your saved login - no setup, no API keys. -
1
MoeGo - detect cancellation and find waitlist client
moego.pet
WebRun opens MoeGo to detect cancellation and find waitlist client. - Monitor MoeGo for newly cancelled appointments
- Capture the cancelled slot: date, time, groomer, and service type
- Find the next waitlist client whose requested service and preferred time matches the open slot
Done when A cancelled slot and a matching waitlist client have been identified.
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2
Twilio - draft slot-offer text
twilio.com
WebRun opens Twilio to draft slot-offer text. - Draft a friendly slot-offer SMS to the waitlist client: name the pet, mention the available date and time, and invite them to confirm
- Queue the message as a draft in Twilio, leaving it unsent for team review
- Do not send any message automatically
Done when A draft slot-offer text is queued in Twilio, unsent and ready for review.
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3
Slack - alert team for approval
slack.com
WebRun opens Slack to alert team for approval. - Post an alert to the grooming Slack channel with the cancelled slot details and the drafted offer
- Prompt the team to approve or edit the message before sending it to the waitlist client
Done when Team has a Slack alert with the draft offer and can approve it to fill the slot.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it text the waitlist client without my approval?
No. WebRun drafts the slot-offer text and queues it in Twilio unsent. Your team reviews and approves each message in Slack before it reaches any client.
How does it pick which waitlist client to offer the slot to?
It matches the open slot's service type and time against waitlist preferences stored in MoeGo, then selects the next client in queue whose needs fit the available appointment.
What if no waitlist client fits the open slot?
If no match is found in MoeGo, WebRun posts the open slot to Slack so your team can fill it manually, ensuring the cancellation is always visible and actionable.
Related templates
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