Automated Grasshopper Call Routing Audit
Every Monday, WebRun opens Grasshopper, goes through every extension and reads the numbers calls forward to, the greeting on each, the business hours and where voicemail lands, checks them against your current staff list, texts the owner anything that looks wrong, and drafts the full audit in Gmail.
How do I check my phone extensions still ring the right people?
WebRun audits your Grasshopper phone setup every Monday. It walks each extension, reads the forwarding numbers, greetings, business hours and voicemail path, checks them against your current staff, texts the owner anything misrouting, and drafts the full audit in Gmail, so a customer never hits a dead extension.
- Extensions ringing a former employee's phone are named every Monday
- Stale greetings and holiday hours are caught before a customer hears them
- No test calls are placed and nothing in the setup is changed
Built for small business owners · office managers · operations leads · service businesses
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
portal.us.grasshopper.comin a real browser with your saved login - no setup, no API keys. -
1
Grasshopper - walk the extensions
grasshopper.com
WebRun opens Grasshopper to walk the extensions. - Open Grasshopper and list every extension on the account
- Read the forwarding numbers each extension rings and in what order
- Check the greeting on each extension and on the main line, noting any that mention a past date or a holiday that has been and gone
- Read the business hours and confirm the after-hours path lands in voicemail someone reads
- Flag extensions forwarding to a number that is not on your current staff list, and any extension with no destination at all
Done when Every extension has been checked for its forwarding, greeting and hours.
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2
Twilio - text the owner the problems
twilio.com
WebRun opens Twilio to text the owner the problems. - Text the owner the extensions that ring a number nobody recognises
- Include any stale greeting and any extension with no destination
- Send only to your own team numbers. WebRun never calls or texts a customer, and never places a test call
Done when The owner knows on Monday which extensions are misrouting.
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3
Gmail - draft the full audit
gmail.com
WebRun opens Gmail to draft the full audit. - Draft the full audit as an email to whoever maintains the phone setup
- List every extension with its forwarding number, greeting status and hours
- Put the problems at the top and the clean extensions below
- Leave the email in Drafts. WebRun never sends it, and never edits an extension or a greeting
Done when The full audit is drafted and waiting for you to send.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it change an extension or a greeting?
No. WebRun only reads the setup and reports. Editing forwarding numbers, re-recording greetings, and changing business hours stay with you.
Does it call the numbers to test them?
No. WebRun never places a test call and never rings a customer. It compares the configured numbers against your current staff list instead.
Is the audit email sent automatically?
No. It is left in Gmail Drafts for you to read and send, so nothing goes out to the team or a supplier without a person approving it.
Related templates
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