Automated Genesys Schedule Coverage Checks
Every morning, WebRun opens Genesys, reads tomorrow's published schedules against the forecast for each queue, subtracts approved time off, records every uncovered interval in Airtable, and posts Microsoft Teams the hours with nobody rostered so the gap gets filled a day ahead.
How do I check tomorrow's contact centre queues are properly staffed?
WebRun opens Genesys every morning and compares tomorrow's published schedules against the forecast for each queue, interval by interval, minus approved time off. It logs every uncovered interval in Airtable and posts Microsoft Teams the hours with nobody rostered, so the planner fills the gap a day ahead.
- Uncovered hours surface a day before they hurt wait times
- Every gap names the queue, the window, and how many agents short
- Recurring weekly gaps become visible over time
Built for workforce planners · contact centre supervisors · operations managers · BPO teams
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
login.mypurecloud.comin a real browser with your saved login - no setup, no API keys. -
1
Genesys - compare schedules with the forecast
genesys.com
WebRun opens Genesys to compare schedules with the forecast. - Open Genesys and read tomorrow's published schedules for each queue, interval by interval
- Read the forecast volume for the same intervals and work out the agents required
- Subtract approved time off and any shift that has not been confirmed
- Record every interval where scheduled agents fall short of the forecast requirement
Done when Every queue has tomorrow's scheduled agents compared with its forecast requirement, interval by interval.
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2
Airtable - log every uncovered interval
airtable.com
WebRun opens Airtable to log every uncovered interval. - Add a row per uncovered interval with the queue, the time window, agents scheduled, and agents required
- Mark the largest shortfalls so the worst hour of the day is obvious
- Keep the history so recurring gaps, like every Friday afternoon, become visible over weeks
Done when Airtable holds a row for every uncovered interval tomorrow, with the size of each shortfall.
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3
Microsoft Teams - post the hours nobody covers
microsoft.com
WebRun opens Microsoft Teams to post the hours nobody covers. - Post tomorrow's coverage picture to your operations channel, worst gaps first
- Give the queue, the time window, and how many agents short it is
- Leave rostering to the planner. WebRun never changes a schedule or assigns a shift in Genesys
Done when The operations channel has tomorrow's uncovered hours listed by queue and time window.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it change schedules or assign shifts?
No. WebRun reads the published schedule and the forecast and reports the gaps. Every roster change, shift offer, or overtime request is made by your planner.
Does it message agents about covering a shift?
No. It posts one internal summary in Microsoft Teams for the planning team. No agent is contacted, so any ask to cover an hour comes from a person.
Why check a day ahead instead of on the day?
Because a gap found today can still be filled by moving a shift or offering overtime. A gap found on the day shows up as climbing wait times instead.
Related templates
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