Automated EZ Texting Inbox Reply Triage
Every hour, WebRun opens the EZ Texting Team Inbox, finds inbound messages nobody has replied to, sorts them by how long they have been waiting, drafts an answer for each without sending it, opens a Trello card per conversation, and pings you on WhatsApp when something has waited too long.
How do I stop inbound customer texts sitting unanswered?
WebRun checks your EZ Texting Team Inbox every hour, finds inbound messages nobody has answered, and sorts them by how long they have waited. It drafts a reply to each one, opens a Trello card per conversation, and pings you on WhatsApp, so a text asking about price gets answered within the hour.
- Inbound texts get a human answer within the hour
- The reply is pre-written, so answering takes one read and one click
- Nothing is sent to a customer without a person approving it
Built for small business owners · front desk teams · retail stores · service businesses
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
app.eztexting.comin a real browser with your saved login - no setup, no API keys. -
1
EZ Texting - draft a reply to each waiting text
eztexting.com
WebRun opens EZ Texting to draft a reply to each waiting text. - Open the EZ Texting Team Inbox and list conversations with an unanswered inbound message
- Read the message, the contact, and which group or keyword brought them in
- Write a short reply for each using your saved answers and tone
- Leave every reply as a draft. Nothing is sent to the contact
Done when Every waiting conversation has a drafted reply and none has been sent.
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2
Trello - open a card per conversation
trello.com
WebRun opens Trello to open a card per conversation. - Open a card per waiting conversation with the contact and the message
- Put the longest wait at the top of the list
- Close cards for conversations that have since been answered
Done when Trello holds one card per unanswered conversation, longest wait first.
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3
WhatsApp - ping you when one has waited
whatsapp.com
WebRun opens WhatsApp to ping you when one has waited. - Message your own team group when a text has waited longer than your limit
- Include the contact, the question, and how long it has sat
- Message only your internal group. WebRun never texts the customer from here
Done when The team has been pinged about anything past the waiting limit.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it text customers back on its own?
No. Every reply is written and left as a draft in the EZ Texting Team Inbox. A person reads it and presses send, so no customer receives an automated message.
How does it write the drafted answer?
From your saved replies, the contact's history, and the keyword or group that brought them in. Give WebRun a tone or a few past answers and it will match how your team writes.
Does it handle opt-out replies?
It flags them rather than answering. Messages containing a stop or opt-out keyword are listed for a human, because compliance decisions should never be made by an automation.
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Put this on autopilot.
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