Automated DPD Failed Delivery Alerts
Every morning, WebRun opens DPD, checks every recent parcel for a failed, refused, or returned status, saves the full exception report to Google Drive with the reason for each, and texts you on Twilio for any parcel with a redelivery window closing soon so it gets rebooked before it heads back to the depot for good.
How do I get alerted to DPD failed or returned deliveries?
WebRun checks DPD every morning for parcels marked failed, refused, or returned, saves the full exception report to Google Drive with the reason for each, and texts you on Twilio for any parcel with a redelivery window closing within 24 hours. That gives you time to rebook a delivery before the parcel heads back to the depot.
- Failed deliveries get flagged the same morning they happen
- A full exception report is archived automatically every day
- Closing redelivery windows trigger a same day text before it is too late
Built for ecommerce operations · fulfillment teams · customer service teams · warehouse managers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
www.dpd.comin a real browser with your saved login - no setup, no API keys. -
1
DPD - check parcels marked failed or returned
dpd.com
WebRun opens DPD to check parcels marked failed or returned. - Open the DPD shipper portal and check every recent parcel's delivery status
- Flag any parcel marked failed, refused, or returned to depot
- Capture the reason and any redelivery window still open
Done when Every parcel with a delivery exception is captured with its reason.
-
2
Google Drive - save the delivery exception report
drive.google.com
WebRun opens Google Drive to save the delivery exception report. - Save today's exception report listing every failed, refused, or returned parcel
- Include the customer, tracking number, and reason for each
- Keep prior days so patterns are easy to compare
Done when Today's delivery exception report is saved to Drive.
-
3
Twilio - text you about parcels needing quick action
twilio.com
WebRun opens Twilio to text you about parcels needing quick action. - Text yourself about any parcel with a redelivery window closing within 24 hours
- Name the tracking number, customer, and reason
- Send only to your own saved number
Done when Every urgent exception has triggered a direct text.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it rebook the delivery or refund the customer for me?
No. WebRun only reads delivery status from DPD and reports exceptions. Rebooking a redelivery or issuing a refund stays a step your team takes.
Does it contact the customer about the failed delivery?
No. It only alerts you internally by text and saved report. Whether and how to tell the customer stays your call.
What makes a parcel need quick action?
A redelivery window closing within 24 hours triggers the text, since after that the parcel typically heads back to the depot and becomes harder to recover.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.