Automated Document360 Stale Article Alerts
Every Monday, WebRun opens Document360, finds articles with low helpful ratings or no updates in 90 days, posts the list to the content team's Microsoft Teams channel, and opens a Trello card to track each fix.
How do I find and fix stale help center articles automatically?
WebRun checks your Document360 knowledge base every Monday, finds articles with low helpful ratings or no updates in 90 days, and tells the content team in Microsoft Teams who owns each one. It also opens a Trello card per flagged article, so stale help center content gets reviewed instead of quietly going out of date.
- Stale or low-rated articles get a named owner every week
- Content review happens on a fixed weekly cadence instead of never
- Every flagged article stays visible on a Trello board until it's fixed
Built for support teams · technical writers · SaaS customer success · documentation managers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
document360.comin a real browser with your saved login - no setup, no API keys. -
1
Document360 - find stale or low-rated articles
document360.com
WebRun opens Document360 to find stale or low-rated articles. - Open Document360 and check article analytics for low helpful-feedback scores
- Flag articles not updated in the last 90 days
- Note each article's category, owner, and last-updated date
Done when Every stale or low-rated article is listed with its owner and category.
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2
Microsoft Teams - alert the content owner
microsoft.com
WebRun opens Microsoft Teams to alert the content owner. - Post a summary of flagged articles to the content team's Teams channel
- Tag the listed owner for each article
- Include the feedback score and days since last update
Done when The content team has this week's review list in Teams.
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3
Trello - log a review card for follow-up
trello.com
WebRun opens Trello to log a review card for follow-up. - Create a Trello card for each flagged article on the content review board
- Attach the article link, owner, and reason it was flagged
- Move last week's completed cards to Done
Done when Every flagged article has an open Trello card until it's updated.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it edit or delete any articles?
No. WebRun only reads article analytics and flags candidates for review. It never edits, unpublishes, or deletes an article on its own.
How does it decide an article is stale?
It checks Document360's feedback scores and last-updated date, flagging anything with low helpful ratings or no edits in the last 90 days.
What if an article was already fixed?
It reads the live feedback score and last-updated date each Monday, so anything already revised drops off the list automatically.
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