Automated MLD Patient Recall Drafts
Every Monday, WebRun opens LymphaTech, finds patients whose manual lymph drainage visits have lapsed past their expected interval, drafts a warm reactivation email in Gmail and a matching text in Twilio inviting each one back for treatment, and queues both for your team to review and send so no patient is contacted unapproved.
How do I recall lapsed manual lymph drainage patients automatically?
WebRun checks LymphaTech every Monday for patients whose manual lymph drainage visits have lapsed past their expected interval, then drafts a warm reactivation email in Gmail and a matching text in Twilio inviting each one back. Both are queued for your team to review and send, so lapsed patients are re-engaged and none are contacted without approval.
- Lapsed patients get a warm, timely invitation back to treatment
- Recall lists are built from real visit gaps, not guesswork
- Every recall is reviewed by staff before it reaches a patient
Built for lymphedema therapists · clinic managers · patient care coordinators · physical therapy practices
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
app.lymphatech.comin a real browser with your saved login - no setup, no API keys. -
1
LymphaTech - find lapsed drainage patients
lymphatech.com
WebRun finds patients whose manual lymph drainage visits have lapsed in LymphaTech. - Open LymphaTech and read the last manual lymph drainage visit date for each active patient
- Find patients who have gone longer than their expected interval without a visit, for example past 90 days
- Note the patient, affected limb, and how overdue each one is
- Skip anyone with an upcoming appointment already booked or a recent recall already sent
Done when Every lapsed drainage patient due a recall is listed with how overdue they are.
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2
Gmail - draft reactivation emails
gmail.com
WebRun drafts a warm reactivation email and leaves it unsent for review. - Draft a warm, encouraging reactivation email for each lapsed patient inviting them back for treatment
- Keep it free of clinical detail and include how to book and who to contact at the clinic
- Save every email as a Gmail draft. Do not send any email to a patient on its own.
Done when A reactivation email is drafted and waiting for review for every lapsed patient.
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3
Twilio - draft reactivation texts
twilio.com
WebRun drafts a matching reactivation text and leaves it queued for review. - Draft a short matching text for patients who prefer a message, inviting them to book a return visit
- Keep the wording friendly and general, with a way to reply or call the clinic
- Queue every text in Twilio unsent. Do not text any patient automatically.
Done when A reactivation text is queued and waiting for review for each text-preferred patient.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it email or text lapsed patients without approval?
No. Every recall is saved as a Gmail draft or queued in Twilio and waits for your team to review and send. No patient is contacted, and no protected health information leaves the clinic, without a human approval.
How does it decide a patient has lapsed?
It reads each patient's last manual lymph drainage visit date in LymphaTech and flags those past their expected interval, for example longer than 90 days, so you re-engage the right people without guessing.
Could it recall someone who is already booked?
No. Patients with an upcoming appointment or a recent recall already sent are skipped, so nobody gets an invite back when they are already returning or were just contacted.
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