Automated Delighted Detractor Alerts and Follow-Up
Every hour, WebRun opens Delighted, checks new NPS and CSAT responses for detractor scores, alerts the account owner in Microsoft Teams with the score and comment, and blocks a same-day follow-up slot on that owner's Google Calendar so the response actually gets a call, not just a glance.
How do I respond quickly to Delighted detractor scores?
WebRun checks Delighted every hour for new detractor scores, alerts the account owner in Microsoft Teams with the score and comment, and blocks same-day time on that owner's Google Calendar to plan a response. Detractors get noticed and scheduled for follow-up within the hour, instead of surfacing weeks later in a quarterly NPS report.
- Detractors get a Teams alert within the hour, not at month end
- Follow-up time is already on the calendar before the owner even opens Delighted
- Low scores with comments are flagged as the top priority
Built for Customer success teams · account managers · founders · support leaders
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
delighted.comin a real browser with your saved login - no setup, no API keys. -
1
Delighted - find detractor responses
delighted.com
WebRun opens Delighted to find detractor responses. - Open Delighted and check responses since the last run
- Read the score and any written comment on each
- Flag anything at or below the detractor threshold
Done when Every new detractor response since the last check is flagged with its comment.
-
2
Microsoft Teams - alert the account owner
microsoft.com
WebRun opens Microsoft Teams to alert the account owner. - Post the account owner an alert for each detractor response
- Include the score, comment, and account name
- Flag responses with no comment as lower priority
Done when Every detractor response has been alerted to its account owner.
-
3
Google Calendar - hold a same-day follow-up
calendar.google.com
WebRun opens Google Calendar to hold a same-day follow-up. - Open the account owner's calendar
- Block a same-day slot to plan the follow-up
- Title it with the account name and score
Done when Every detractor response has a same-day slot held on the owner's calendar.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does WebRun reply to the detractor directly?
No. It only alerts the internal account owner and holds their calendar time. Any outreach to the customer is written and sent by the owner.
How is a detractor defined?
It reads the score against the threshold set in your Delighted account, the standard NPS cutoff unless you've configured it differently.
Does the calendar hold invite the customer?
No. It's a private block on the account owner's own calendar to make time to plan the follow-up, not a meeting invite sent to anyone else.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.