Automated CloudTalk Call Log Exports
Every morning, WebRun opens CloudTalk, reads yesterday's call history including inbound, outbound, and missed calls, writes one row per call into Airtable with the number, agent, direction, duration, wait time, and tags, then posts Microsoft Teams a short summary of volume, missed calls, and the busiest hour.
How do I get my call history into a searchable database every day?
WebRun exports your CloudTalk calls every morning. It reads yesterday's inbound, outbound, and missed calls, writes one Airtable row per call with agent, duration, wait time, and tags, then posts Microsoft Teams a summary of volume, missed calls, and the busiest hour of the day.
- Every call is searchable in Airtable the next morning
- Missed call volume is visible daily, not monthly
- The log never duplicates a call across runs
Built for support teams · sales teams · contact centre managers · operations leads
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
my.cloudtalk.ioin a real browser with your saved login - no setup, no API keys. -
1
CloudTalk - read yesterday's call history
cloudtalk.io
WebRun opens CloudTalk to read yesterday's call history. - Open CloudTalk and go to the call history for yesterday
- Capture every inbound, outbound, and missed call with the number, agent, direction, and start time
- Record the talk duration, the wait time before answer, and any tags or notes on the call
- Skip calls already exported in an earlier run
Done when Every call from yesterday has been captured with its agent and duration.
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2
Airtable - write one row per call
airtable.com
WebRun opens Airtable to write one row per call. - Open the call log base
- Add one row per call with date, number, agent, direction, duration, wait time, outcome, and tags
- Match the call to an existing contact record where the number is already known
- Leave rows already present untouched so the log never doubles up
Done when Yesterday's calls are all present in the Airtable log exactly once.
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3
Microsoft Teams - post the day's totals
microsoft.com
WebRun opens Microsoft Teams to post the day's totals. - Post yesterday's totals to your operations channel
- Show calls handled, calls missed, average wait, and total talk time
- Name the busiest hour and the agent who took the most calls
- Keep the post internal. WebRun never calls or messages a customer
Done when The channel has yesterday's call summary.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it call or message anyone?
No. WebRun only reads your CloudTalk call history and writes it into Airtable. It never dials a number, returns a call, or sends a message to a customer.
Does it copy call recordings?
No. It records the metadata about each call, meaning number, agent, direction, duration, wait time, and tags. Recordings stay in CloudTalk.
What happens if a run is missed?
The next run reads the days it has not exported yet and fills the gap, and it checks the Airtable log first so nothing is written twice.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.