Automated BT Order and Appointment Tracking
Every morning, WebRun signs in to BT, opens the order tracker for each open broadband or line order, reads the status and the booked engineer appointment, updates a Notion order log, and queues a Twilio text for your approval whenever an install date moves.
How do I track a BT order and its engineer appointment?
Every morning, WebRun signs in to BT, opens your order tracker, and reads the current order status, reference and booked engineer appointment. It writes the install date into a Notion order log and queues a Twilio text for your approval whenever the date moves, so staff hear about a slipped install early.
- A slipped install date is spotted the morning it moves
- Every open order has a dated history in Notion
- No text reaches a site contact without your approval
Built for office managers · facilities teams · IT coordinators · small businesses moving site
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
www.bt.comin a real browser with your saved login - no setup, no API keys. -
1
BT - read order status and appointment
bt.com
WebRun opens BT to read order status and appointment. - Sign in to BT and open the order tracker
- Capture each open order reference and its current status
- Read the service being installed, broadband or line, for each order
- Note the booked engineer appointment and the promised installation date
Done when Every open BT order has today's status, reference and appointment recorded.
-
2
Notion - log the install date
notion.so
WebRun opens Notion to log the install date. - Open the order log database in Notion and find the row for each order reference
- Update the status, appointment slot and installation date
- Add a dated note whenever any of the three has changed since yesterday
- Create a row for any order not yet tracked
Done when The Notion order log matches what BT shows this morning.
-
3
Twilio - queue a text when the date moves
twilio.com
WebRun opens Twilio to queue a text when the date moves. - Compose a short text naming the order reference, the old date and the new one
- Queue it to the site contact whenever an install date or appointment slot moves
- Leave the message queued for your approval. WebRun never sends the text on its own
- Send nothing at all on a morning when no date has changed
Done when Any slipped date has a text drafted and waiting for your approval.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it text people without me?
No. Every Twilio message is queued and waits for your approval. WebRun writes the text, you decide whether it goes out.
Does it change anything on the BT order?
No. WebRun only reads the order tracker. Rebooking an engineer appointment stays a human action inside your BT account.
What if nothing changed overnight?
Nothing is queued. WebRun updates the Notion log quietly and only prepares a message when a status, slot or install date has actually moved.
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