Get unanswered Bloomfire questions in front of someone who can answer
Every morning, WebRun opens Bloomfire, finds the questions still without an accepted answer, works out from the category and past authors who is best placed to reply, posts the open queue to your knowledge channel in Slack, and nudges each suggested expert in Microsoft Teams.
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How do I make sure unanswered knowledge base questions get answered?
WebRun opens Bloomfire every morning and finds the questions nobody has answered. It reads each question's category to work out who usually covers that topic, posts the open queue to Slack, and nudges that person in Microsoft Teams, so people stop giving up on the library.
- Open questions get a named owner the same morning
- The oldest questions stop being the ones nobody sees
- People search the library instead of reposting in chat
Built for knowledge managers · enablement teams · support leads · internal comms
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
bloomfire.comin a real browser with your saved login - no setup, no API keys. -
1
Bloomfire - find questions with no answer
bloomfire.com
WebRun opens Bloomfire to find questions with no answer. - Open Bloomfire and filter the question feed to unanswered
- Capture the question text, who asked it, the category, and how many days it has waited
- Look at the category's existing posts and note the authors who usually cover that topic
- Skip questions already assigned or answered since the last run
Done when Every open question is listed with its age and a suggested author to answer it.
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2
Slack - post the open question queue
slack.com How to Automate Slack
WebRun opens Slack to post the open question queue. - Post today's open question queue to your knowledge channel
- Put the oldest questions at the top with the number of days waiting
- Show the category and the suggested expert next to each question
- Link straight back to the Bloomfire post so answering is one click
Done when The knowledge channel has today's open question queue.
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3
Microsoft Teams - nudge the likely expert
microsoft.com How to Automate Microsoft Teams
WebRun opens Microsoft Teams to nudge the likely expert. - Message each suggested expert in their team channel with the question they are best placed to answer
- Include the question, who asked, and how long it has been waiting
- Keep it to one nudge per person per day so nobody is spammed
- Leave the answer itself to a human. WebRun never posts an answer in Bloomfire
Done when Each suggested expert has been nudged once about their question.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it answer questions in Bloomfire itself?
No. WebRun only surfaces open questions and nudges a person. Every answer that appears in the library is written by a human, so nothing unverified gets published as company knowledge.
How does it pick who to nudge?
It reads the question's category and the authors who usually post in it, then suggests the closest match. You can override the mapping so a named owner always gets a given category.
Will people get nudged every single day?
No. WebRun sends one nudge per person per day and skips any question already assigned or answered, so a slow question does not turn into daily noise.
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