Automated Australia Post Collection Chasing
Every morning, WebRun opens Australia Post tracking, finds parcels marked awaiting collection, works out how many days each has been sitting, queues a reminder text in Twilio for you to approve, and puts a card on your Trello board so nothing is returned to sender.
How do I chase customers whose Australia Post parcel is waiting for collection?
WebRun checks your Australia Post tracking numbers every morning and finds parcels sitting at a post office awaiting collection. It queues a reminder text in Twilio for you to approve and opens a Trello card for each one, so uncollected parcels get chased before they are returned to sender.
- Uncollected parcels get a reminder before the return window closes
- Fewer parcels returned to sender and re-shipped at your cost
- One Trello board shows every parcel still sitting at a post office
Built for online retailers · Australian ecommerce sellers · warehouse teams · customer service teams
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
auspost.com.auin a real browser with your saved login - no setup, no API keys. -
1
Australia Post - find parcels awaiting collection
auspost.com.au
WebRun opens Australia Post to find parcels awaiting collection. - Open Australia Post tracking and enter each of your active tracking numbers
- Capture any parcel whose latest status is awaiting collection at a post office
- Note the collection point, the date it arrived, and how many days it has waited
Done when Every uncollected parcel is listed with its collection point and waiting days.
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2
Twilio - queue reminder texts for approval
twilio.com
WebRun opens Twilio to queue reminder texts for approval. - Match each waiting parcel to the customer phone number on the order
- Draft a short reminder text naming the collection point and the tracking number
- Queue every message in Twilio for your approval. WebRun never sends a customer text on its own
Done when A reminder text is queued and waiting for your approval for each uncollected parcel.
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3
Trello - track every uncollected parcel
trello.com
WebRun opens Trello to track every uncollected parcel. - Add or update a Trello card for every parcel awaiting collection
- Put the tracking number, collection point, and waiting days in the card title and description
- Move cards past the return-to-sender window into an Urgent list and archive any parcel now collected
Done when Your Trello board shows every uncollected parcel, with the oldest flagged as urgent.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it text my customers without asking?
No. Every reminder is queued in Twilio as a draft and waits for your approval. WebRun writes the message and lines up the number, but a human presses send.
How does it know a parcel is still uncollected?
It reads the live tracking status on Australia Post every morning, so any parcel collected overnight drops off the board and gets no reminder.
Can it warn me before a parcel is returned to sender?
Yes. WebRun counts the days since the parcel arrived at the collection point and moves anything close to your return window into an Urgent list in Trello.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.