Automated Alipay Refund Request Tracking
Every morning, WebRun opens Alipay, finds refund requests still open past your target window, creates a Trello card for each so nothing falls through, and posts the oldest ones to Microsoft Teams for your team to action.
How do I track and chase stalled Alipay refund requests?
WebRun checks Alipay every morning for refund requests still open past your target window, creates a Trello card for each one, and posts the oldest to Microsoft Teams so nothing stalls unnoticed. It never issues a refund itself, keeping every decision with your team while making sure old requests get chased, not forgotten.
- Stalled refunds get a Trello card the same morning they age past target
- The oldest requests surface first instead of hiding in a queue
- Every refund decision still goes through your team
Built for ecommerce merchants · cross border sellers · customer support teams · operations managers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
www.alipay.comin a real browser with your saved login - no setup, no API keys. -
1
Alipay - find stalled refund requests
- Open the Alipay merchant dashboard and filter refund requests to open
- Capture how many days each has been open and the amount
- Skip anything already tracked from a prior run
Done when Every open refund request is captured with its age.
-
2
Trello - create a card per request
trello.com
WebRun opens Trello to create a card per request. - Create a card for each newly stalled refund request
- Add the amount and days open to the card description
- Move any resolved request's card to done
Done when The Trello board reflects every open refund request.
-
3
Microsoft Teams - flag the oldest ones
microsoft.com
WebRun opens Microsoft Teams to flag the oldest ones. - Post the requests open longest to the support channel
- Sort by days open so the oldest sits at the top
- Leave the decision on each refund to the team
Done when The team has today's oldest-first refund list in Teams.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it issue the refund itself?
No. WebRun never sends a payment, issues a refund, or transfers funds on its own. It only tracks how long each request has been open and queues it for your team to approve.
How does it decide which requests are stalled?
It reads the live request date in Alipay and flags anything still open past your target window, so the list always reflects current status, not a stale snapshot.
What happens once a refund is resolved?
The next run reads its live status in Alipay and moves the matching Trello card to done automatically, so closed requests drop off the active list.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.