Automated Alarm Customer Review Request Drafts
Every morning, WebRun opens AlarmBiller and finds work orders completed in the last 48 hours that are marked as satisfactorily resolved, drafts a short, warm review request email for each customer in Gmail, and pings the account manager in Slack so they know who to follow up with for a Google or BBB review.
How can I automatically ask alarm customers for a review after a completed service call?
WebRun checks AlarmBiller every morning for work orders completed in the last 48 hours with a satisfied status, drafts a warm review request email in Gmail for each customer, and alerts the account management team in Slack. Drafts wait for human review before sending, so every request goes out at the right moment with the right voice.
- Review requests go out within 48 hours of job completion, when customer satisfaction is highest
- Account managers review and send with one click, no copy-pasting or template hunting
- No customer receives a duplicate request within 90 days
Built for alarm company account managers · security dealer reputation teams · alarm company owners · customer success teams at security firms
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
billing.alarmbiller.comin a real browser with your saved login - no setup, no API keys. -
1
AlarmBiller - find recently completed and satisfied work orders
alarmbiller.com
WebRun opens AlarmBiller to find recently completed and satisfied work orders. - Open AlarmBiller and filter work orders to those completed in the last 48 hours
- Identify orders with a satisfied or closed-complete status
- Capture the customer name, email address, job type, and assigned technician for each
- Skip any customer who received a review request in the last 90 days to avoid duplicate asks
Done when All recently satisfied customers are listed with their contact details and job summary.
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2
Gmail - draft review request emails
gmail.com
WebRun opens Gmail to draft review request emails. - Draft a short, warm review request email for each customer thanking them for their business
- Include a direct link to your Google Business or BBB review page
- Leave every email as a draft for the account manager to review before sending
- Do not send any review request without a human approving it first
Done when One review request draft is in Gmail for every recently satisfied customer.
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3
Slack - alert account managers to review request drafts
slack.com
WebRun opens Slack to alert account managers to review request drafts. - Post a daily review request alert to the account managers channel
- List the customers with drafts ready, the job type completed, and the assigned account manager
- Tag each account manager so they know to check their Gmail drafts
Done when Account managers have a Slack alert listing which drafts are ready to review and send.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it send review request emails to customers without my team checking them first?
No. Every review request is drafted in Gmail and left for the account manager to review and send. No email reaches a customer without human approval.
How does it avoid sending multiple review requests to the same customer?
It checks the last review request date before drafting and skips any customer who received a request within the past 90 days.
Can we choose which review site to link to in the email?
Yes. You configure the review link (Google Business, BBB, Yelp, or any URL) during setup, and WebRun uses that link in every draft it creates.
Related templates
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