Stop customer feedback from piling up unscored
Every Monday, WebRun opens airfocus, collects the insights that are still unlinked to any item and the items sitting without a score, records how long each has waited across your workspaces, writes the triage queue into Airtable, and sends the product manager a Telegram summary.
- No credit card
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How do I stop customer feedback piling up without being triaged?
WebRun builds your airfocus triage queue every Monday. It finds the insights still unlinked to any item and the items sitting without a score, records how long each has waited across workspaces, writes the queue into Airtable, and sends the product manager a Telegram summary.
- Feedback reaches the roadmap instead of filling an inbox
- The oldest untriaged insight is visible every Monday
- Scoring and linking stay human decisions
Built for product managers · product ops · roadmap owners · customer research teams
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
app.airfocus.comin a real browser with your saved login - no setup, no API keys. -
1
airfocus - find unlinked insights and unscored items
airfocus.com
WebRun opens airfocus to find unlinked insights and unscored items. - Open airfocus and go to the insights inbox for each workspace
- Capture every insight not yet linked to an item, with its source and date received
- List the items that carry no score yet, with their workspace and owner
- Record how many days each insight or item has been sitting untriaged
- Never score, link, or archive anything. WebRun builds the queue, a human triages
Done when Every unlinked insight and unscored item is listed with its age and workspace.
-
2
Airtable - log the triage queue
airtable.com How to Automate Airtable
WebRun opens Airtable to log the triage queue. - Append a row per insight and per unscored item to the triage base
- Record the workspace, the source, the days waiting, and the suggested owner
- Sort so the oldest untriaged feedback sits at the top
- Mark rows resolved once the insight is linked or the item is scored
Done when The Airtable triage base reflects this week's untriaged backlog.
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3
Telegram - send the Monday summary
telegram.org How to Automate Telegram
WebRun opens Telegram to send the Monday summary. - Send the product manager a short Telegram summary with the two counts
- Name the oldest insight and how many days it has waited
- Call out any workspace where the backlog grew since last week
- Link to the Airtable base for the full queue
Done when The product manager has a triage list to work from on Monday morning.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it score or link items by itself?
No. WebRun reads airfocus and builds the queue. Linking an insight to an item, scoring it, or archiving it stays with the product manager, because those calls set the roadmap.
Does it contact the customers who sent feedback?
No. The triage queue goes to your Airtable base and an internal Telegram chat. Nobody outside your team is messaged, and no insight is replied to on your behalf.
What counts as untriaged?
Two things: an insight that is still not linked to any item, and an item that carries no score. Both mean feedback has arrived but has not yet reached the roadmap, and both appear in the same list.
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