Automated Afterpay Refund and Dispute Alerts
Every morning, WebRun opens your Afterpay merchant account, collects the refunds processed and the disputes raised since yesterday, works out the response deadline on each open dispute, posts the list to Slack with amounts and days remaining, and queues a Twilio text to the finance lead when a dispute deadline falls inside two days.
How do I track Afterpay disputes before the response deadline passes?
WebRun reviews your Afterpay merchant account every morning, collecting the refunds processed and the disputes raised since yesterday. It posts them to Slack with amounts, reasons and days remaining on each open dispute, and queues a Twilio text to your finance lead whenever a response deadline falls inside two days.
- No dispute deadline passes unnoticed, because days remaining is on every line
- The daily refund total is compared against the recent average
- Large refunds and disputes are called out separately from the routine ones
Built for ecommerce finance teams · online retailers · operations managers · customer service leads
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.afterpay.comin a real browser with your saved login - no setup, no API keys. -
1
Afterpay - collect refunds and disputes
afterpay.com
WebRun opens Afterpay to collect refunds and disputes. - Open your Afterpay merchant account and go to the orders and refunds view
- Capture every refund processed since the last run with its order reference, amount, date and reason where shown
- Open the disputes or chargebacks view and capture every open case
- For each dispute record the order reference, amount, the reason given and the date it was raised
- Work out how many days remain to respond on each open dispute
- Total the refunded value for the day so the trend is visible against previous mornings
Done when Every new refund and every open dispute is listed with its amount, reason and days remaining.
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2
Slack - post the daily list
slack.com
WebRun opens Slack to post the daily list. - Post the day's refunds and open disputes to your finance channel
- Put open disputes first, sorted by days remaining, with the amount and reason on each line
- List the refunds underneath with the day's total and how it compares to the recent daily average
- Call out any single refund or dispute above the value threshold you set
- Say plainly when there were no new refunds and no open disputes
Done when Finance has today's refund and dispute list in Slack with deadlines shown.
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3
Twilio - text when a deadline is close
twilio.com
WebRun opens Twilio to text when a deadline is close. - When a dispute has two days or fewer to respond, draft a short text to the finance lead
- Name the order reference, the amount and the exact deadline date
- Queue the text for approval before it sends, since it reaches a real phone number
- Never respond to a dispute, issue a refund or accept a chargeback. Every one of those moves money, so a human does it in Afterpay
Done when A deadline warning is queued for the finance lead, or no dispute was close enough to warrant one.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it respond to disputes or issue refunds?
No. Responding to a dispute, issuing a refund and accepting a chargeback all move money, so WebRun never does any of them. It reads your merchant account, lists the cases with their deadlines, and leaves the action to a human.
Will it text the finance lead automatically?
No. The Twilio message is queued for approval before it sends, because it reaches a real phone. The Slack post goes up on its own, since it is an internal channel message.
How does it work out the response deadline?
It reads the date each dispute was raised and the response window shown on the case, then counts the days remaining. Cases with two days or fewer trigger the deadline warning.
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