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Automated AccuWeb Hosting Stale Ticket Alerts

Every morning, WebRun opens your AccuWeb Hosting support portal, checks every open ticket for how long it has sat without a reply, texts whoever owns the ticket through Twilio when it has been open more than 24 hours, and archives a snapshot of the full open ticket list to Google Drive.

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Runs on WebRun · Strict Lockdown policy
Every day at 9:00 AM WebRunorchestrates each step
1 AccuWeb Hosting check open tickets for time since last reply
2 Twilio text the ticket owner
3 Google Drive archive the open ticket list
In short

How do I stop AccuWeb support tickets from going stale?

Every morning, WebRun checks your AccuWeb Hosting support tickets for anything open more than 24 hours without a reply. It texts the ticket owner through Twilio with the subject and how long it has waited, and archives a snapshot of the full open ticket list to Google Drive, so a stale ticket does not sit forgotten.

  • A stale ticket gets a nudge within a day instead of sitting a week
  • Every ticket owner knows exactly which of their tickets is waiting
  • A daily archive gives you a record of response times over time

Built for hosting support teams · AccuWeb resellers · IT administrators · managed hosting providers

Step by step

What does WebRun do on every run?

The exact actions WebRun takes, in order - in plain language, so you can adjust anything.

  1. WebRun signs in and gets to work

    Opens www.accuwebhosting.com in a real browser with your saved login - no setup, no API keys.

  2. 1
    AccuWeb Hosting - check open tickets for time since last reply
    accuwebhosting.com
    WebRun in AccuWeb Hosting: check open tickets for time since last reply
    WebRun opens AccuWeb Hosting to check open tickets for time since last reply.
    • Open the AccuWeb Hosting support portal and list every open ticket
    • Check the time since the last reply on each
    • Filter to tickets open more than 24 hours without a reply

    Done when Every ticket over 24 hours without a reply is captured.

  3. 2
    Twilio - text the ticket owner
    twilio.com
    WebRun in Twilio: text the ticket owner
    WebRun opens Twilio to text the ticket owner.
    • Send a Twilio text to whoever owns each stale ticket
    • Name the ticket subject and how long it has been waiting
    • Send only to your own team's saved numbers

    Done when A text has gone out to the owner of every stale ticket.

  4. 3
    Google Drive - archive the open ticket list
    drive.google.com
    WebRun in Google Drive: archive the open ticket list
    WebRun opens Google Drive to archive the open ticket list.
    • Compile the full list of currently open tickets with their age
    • Save it as a new file in the AccuWeb folder in Google Drive
    • Keep a dated file each day so the history stays available

    Done when Today's open ticket snapshot is archived in Google Drive.

Run settings

How is each run configured?

Starting pageWhere Chrome opens at the start of each run
www.accuwebhosting.com
ScheduleRuns automatically on this cadence
Every day at 9:00 AM
DeliveryHow each run's result reaches you
Stale ticket alert · Twilio
OutputWhat each run produces - A text to the owner of any ticket open more than 24 hours, plus a daily archived snapshot of the open ticket list.
Text + document
Setup & safety

Secure by default

Connect once, stays signed in

WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.

Your credentials stay in your own private environment - WebRun never stores your passwords.
Strict Lockdown

Every action is checked against this policy before it runs.

Domains ALLOWLIST
Typed input ALLOW
Shell command BLOCK
File uploads BLOCK
Runs in a contained environment More on policies
Good to know

Questions, answered

Does it reply to the support ticket itself?

No. WebRun only reads ticket age and nudges the owner. Replying to AccuWeb support always stays a step a person takes.

How is a stale ticket defined?

Any open ticket with no reply for more than 24 hours. You can adjust that window if your team works to a different response target.

Who receives the text about a stale ticket?

Whoever you have set as the owner of that ticket or category. Nothing goes to AccuWeb support or anyone outside your team.

Keep going

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