Automated Zoho Cliq Unanswered Question Alerts
Every few hours, WebRun opens Zoho Cliq, reads the channels you nominate for messages that asked a question and got no reply, saves a running log to Google Drive, and sends the channel owner a Twilio SMS when a question has waited longer than the response time you set.
How do I make sure questions in team chat always get answered?
WebRun scans the Zoho Cliq channels you nominate every few hours for questions that got no reply, then appends each one to a running Google Drive log with its channel, asker, and waiting time. It sends the channel owner a Twilio SMS once a question passes your response target.
- No question sits unanswered for a day without someone hearing about it
- Response times build into a weekly record you can review
- Owners get one text per run, not a stream of pings
Built for operations managers · internal support teams · distributed teams · team leads
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
cliq.zoho.comin a real browser with your saved login - no setup, no API keys. -
1
Zoho Cliq - find questions with no reply
cliq.zoho.com
WebRun opens Zoho Cliq to find questions with no reply. - Open Zoho Cliq and go through the channels you nominate
- Find messages that asked a question and have had no reply in the thread
- Capture who asked, the channel, the time posted, and how long it has waited
- Skip anything already marked as resolved and anything from a bot
- Read only. Never post, react, or reply in a channel
Done when Every unanswered question is listed with its channel, asker, and waiting time.
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2
Google Drive - keep the running log
drive.google.com
WebRun opens Google Drive to keep the running log. - Open your Chat Response Log document in Google Drive
- Append a dated block listing every open question with its channel and waiting time
- Mark any question answered since the last run as closed with the time it took
- Keep a weekly total so response habits are visible over time
Done when The log in Google Drive reflects every open and newly closed question.
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3
Twilio - text the owner on old questions
twilio.com
WebRun opens Twilio to text the owner on old questions. - Check which questions are past the response time you set
- Send the channel owner an SMS naming the channel, the asker, and the hours waited
- Send at most one text per owner per run so the nudge stays useful
- Text only your own colleagues. Never text a customer
Done when Every overdue question has been raised with its channel owner by SMS.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it reply in my channels?
No. WebRun reads Zoho Cliq only. It never posts a message, adds a reaction, or replies in a thread. Everything it produces is a log in Google Drive and an SMS to your own colleague.
Which channels does it read?
Only the ones you nominate when you set it up. Private conversations and channels you leave off the list are never opened, so the sweep stays inside the scope you chose.
How does it avoid nagging?
It sends at most one SMS per owner per run and only for questions past the response time you set. Questions inside target sit quietly in the Google Drive log until they age out.
Related templates
Put this on autopilot.
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