Automated Yotpo Unanswered Review Alerts
Every morning, WebRun opens Yotpo, finds reviews, especially low-star ones, that have sat unanswered for more than 2 days, drafts a reply for each one and leaves it unposted, schedules a Google Calendar follow-up, and alerts the CX owner on Microsoft Teams to review and approve.
How do I make sure unanswered Yotpo reviews get a timely reply?
WebRun finds Yotpo reviews, especially low-star ones, that have sat unanswered for more than 2 days, drafts a reply for each, and alerts the CX owner on Microsoft Teams with a calendar follow-up. No review sits ignored, and every reply stays a draft until a person reviews and posts it.
- No low-star review sits unanswered for more than 2 days
- Reply drafts are ready to go, cutting the CX team's response time
- Every public reply is still approved by a human before it posts
Built for ecommerce brands · customer experience teams · Shopify merchants · reputation management teams
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
app.yotpo.comin a real browser with your saved login - no setup, no API keys. -
1
Yotpo - find unanswered reviews
yotpo.com
WebRun opens Yotpo to find unanswered reviews. - Open Yotpo and list reviews with no reply after more than 2 days
- Prioritize low-star reviews at the top of the list
- Draft a reply for each one and leave it unposted
Done when Every review unanswered past 2 days has a drafted reply waiting.
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2
Microsoft Teams - alert the CX owner
microsoft.com
WebRun opens Microsoft Teams to alert the CX owner. - Alert the CX owner listing today's unanswered reviews, oldest and lowest-rated first
- Link to each drafted reply waiting in Yotpo
- Post nothing at all on a day with no unanswered reviews
Done when The CX owner has today's list of unanswered reviews with drafted replies.
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3
Google Calendar - schedule a follow-up
calendar.google.com
WebRun opens Google Calendar to schedule a follow-up. - Schedule a same-day follow-up for any low-star review still unanswered
- Include a link to the review and its drafted reply
- Clear the follow-up automatically once a reply is posted
Done when Every low-star unanswered review has a follow-up on the calendar.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it post a reply to a customer's review on its own?
No. Replies are always drafted and left unposted. Posting a public reply is irreversible, so a human on the CX team reviews and publishes it.
How does it prioritize which reviews to chase first?
Low-star reviews unanswered past 2 days are surfaced first, since those carry the most reputational risk if they sit too long.
What if a review already got a reply after the check ran?
It reads Yotpo fresh each morning, so a review that already has a reply drops off the next day's list.
Related templates
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