Automated Yoco Refund and Void Alerts
Every few minutes during trading hours, WebRun checks your Yoco transactions for new refunds and voids, compares the count and value against your normal daily pattern, and sends you a WhatsApp message and a Slack post the moment a till looks out of line.
How do I get alerted to unusual refunds or voids on my Yoco till?
WebRun watches your Yoco transactions for refunds and voids around the clock during trading hours. It compares each one against your till's normal pattern, sends you an instant WhatsApp alert when one looks out of line, and keeps a full same day log in Slack, so unusual activity gets a look within minutes, not at month end.
- Unusual refunds get a WhatsApp alert within minutes, not at month end
- Every refund and void is logged the same day, not reconstructed later
- Routine activity stays quiet so alerts mean something
Built for retail managers · restaurant owners · multi till operations · loss prevention teams
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
app.yoco.comin a real browser with your saved login - no setup, no API keys. -
1
Yoco - watch for new refunds and voids
yoco.com
WebRun opens Yoco to watch for new refunds and voids. - Check Yoco for any new refund or void since the last run
- Note the till, amount, cashier, and time for each one
- Compare today's refund and void count against the trailing daily average
Done when Every new refund and void is captured with its till, amount, and time.
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2
WhatsApp - alert you the moment one looks unusual
whatsapp.com
WebRun opens WhatsApp to alert you the moment one looks unusual. - Send you a message the moment a refund or void is well above the normal pattern
- Include the till, amount, and time so you can check it fast
- Stay quiet on refunds and voids that look routine
Done when You are alerted in WhatsApp within minutes of an unusual refund or void.
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3
Slack - log it for the team to review
slack.com
WebRun opens Slack to log it for the team to review. - Post every refund and void to a loss prevention channel, unusual or not
- Tag the ones that triggered a WhatsApp alert
- Keep a same day thread so the team can see the full pattern
Done when The team has a running Slack log of the day's refunds and voids.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Can it undo or block a refund itself?
No. WebRun only reads completed refunds and voids from Yoco and reports on them. It cannot process, reverse, or block a transaction, that stays with your staff and Yoco.
What counts as unusual enough to alert me?
A refund or void that is well above your till's normal daily count or value. Routine, everyday refunds are logged to Slack quietly without pinging your WhatsApp.
Does it name which staff member processed it?
Yes, if Yoco records the cashier on the transaction. WebRun includes it in both the WhatsApp alert and the Slack log so you know who to ask.
Related templates
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