Automated Yoco Loyal Customer Follow-up
Every Monday, WebRun checks your loyalty member list against recent Yoco transactions to find who has not paid a visit in a while, drafts a short, friendly WhatsApp check in for each one and leaves it unsent for your review, and posts your marketing channel a Telegram digest of who was flagged.
How do I follow up with loyal customers who have not visited in a while?
WebRun finds the loyalty members who have gone quiet by matching your list against recent Yoco transactions every Monday. It drafts a short, friendly WhatsApp check in for each one, referencing their last visit, and leaves every message unsent for your review, while your team gets a Telegram digest of who was flagged, so no message reaches a customer without your approval.
- Quiet loyalty members are flagged before they are gone for good
- Every message is drafted and reviewed, none go out unapproved
- The team sees this week's flagged list without digging through Yoco
Built for cafes and restaurants · salons and spas · independent retailers · loyalty program operators
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
app.yoco.comin a real browser with your saved login - no setup, no API keys. -
1
Yoco - find loyalty members who have gone quiet
yoco.com
WebRun opens Yoco to find loyalty members who have gone quiet. - Match your loyalty member list against the last few weeks of Yoco transactions
- Flag any member who has not shown up in longer than their usual gap
- Note each flagged member's last visit and typical spend
Done when Every loyalty member who has gone quiet is identified with their last visit.
-
2
WhatsApp - draft a check in message for each
whatsapp.com
WebRun opens WhatsApp to draft a check in message for each. - Draft a short, friendly check in message for each flagged member
- Reference something specific, like their usual order or last visit
- Leave every message unsent in WhatsApp for you to review before it goes out
Done when A drafted check in message is ready and waiting for your review for every flagged member. None are sent automatically.
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3
Telegram - post the team a digest of who was flagged
telegram.org
WebRun opens Telegram to post the team a digest of who was flagged. - Post your marketing or front of house channel a digest of who was flagged this week
- Include each member's last visit so the team has context
- Note how many drafts are waiting for your review in WhatsApp
Done when The team has this week's list of quiet loyalty members in Telegram.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it message my customers without my approval?
No. Every check in message is drafted and left unsent in WhatsApp. WebRun never sends a message to a customer on its own, you review and send each one yourself.
How does it know a member has gone quiet?
It matches your loyalty list against recent Yoco transactions and compares each member's gap since their last visit to their own usual pattern, not a fixed number of days for everyone.
What if I do not keep a formal loyalty list?
You will need some list of members to check against, even a simple one. WebRun matches that list to Yoco activity, it does not invent a loyalty program for you.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.