Automated Envoy Unhosted Visitor Alerts
Every few minutes during office hours, WebRun checks Envoy for visitors who have checked in but whose host has not acknowledged the sign in notification, posts an immediate Slack alert to the front desk, and escalates to the office manager in Microsoft Teams if the visitor is still waiting after 10 minutes.
How do I get alerted when a visitor is waiting with no host?
WebRun checks Envoy every few minutes for visitors who have checked in but whose host has not acknowledged them, and posts an immediate Slack alert to the front desk naming the visitor and the wait time. If nobody responds within 10 minutes, it escalates to the office manager in Microsoft Teams so no visitor is left waiting alone.
- No visitor sits in the lobby unnoticed for more than a few minutes
- Office managers only hear about the visitors who actually need help
- The front desk gets a live alert instead of checking Envoy manually
Built for front desk and reception · office managers · workplace experience teams · corporate security
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
dashboard.envoy.comin a real browser with your saved login - no setup, no API keys. -
1
Envoy - find visitors waiting on an unacknowledged host
envoy.com
WebRun opens Envoy to find visitors waiting on an unacknowledged host. - Open Envoy and check visitors currently signed in
- Find any visitor whose host has not acknowledged the arrival notification
- Note how long each one has been waiting
Done when Every unacknowledged visitor currently in the building is listed with wait time.
-
2
Slack - alert the front desk right away
slack.com
WebRun opens Slack to alert the front desk right away. - Post the front desk channel an immediate alert naming the visitor and host
- Include how long the visitor has been waiting
- Repeat the check every few minutes so nobody is missed
Done when The front desk has a live alert for every unhosted visitor.
-
3
Microsoft Teams - escalate if nobody responds
microsoft.com
WebRun opens Microsoft Teams to escalate if nobody responds. - If a visitor is still unacknowledged after 10 minutes, message the office manager
- Include the visitor, intended host, and wait time
- Stop escalating once Envoy shows the visitor has been greeted
Done when A visitor waiting more than 10 minutes has reached a human who can help.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does it contact the visitor directly?
No. WebRun only alerts your team in Slack and Microsoft Teams. It never messages, calls, or greets the visitor itself. A person from your team always makes contact.
How long does it wait before escalating?
Ten minutes from check in by default. If the host still has not acknowledged the visitor in Envoy by then, it messages the office manager in Microsoft Teams so the visitor is not left waiting indefinitely.
Will it keep alerting after the visitor is greeted?
No. It reads the live acknowledgment status in Envoy on every check, so once a host greets the visitor the alerts stop automatically.
Related templates
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