Automated GorillaDesk Emergency Call Replies
The moment a new inquiry in GorillaDesk is marked urgent or same-day, WebRun drafts a short, reassuring text reply for the customer confirming their request was received, and emails your dispatch manager the caller's details and situation so a human can call back within minutes.
How do I reply instantly to emergency wildlife removal calls?
WebRun watches GorillaDesk for new inquiries flagged urgent or same-day and, within moments, drafts a calm instant text reply for the customer in Twilio and emails your dispatch manager the full situation for immediate action. A team member approves the text and calls the customer back, so an emergency never waits for the office to notice it.
- Emergency inquiries get a drafted reply within moments of arriving
- Dispatch managers are emailed the full situation immediately
- Routine requests stay out of the emergency workflow automatically
Built for wildlife removal companies · emergency animal removal services · dispatch managers · 24-hour trapping operators
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
app.gorilladesk.comin a real browser with your saved login - no setup, no API keys. -
1
GorillaDesk - detect a new emergency inquiry
gorilladesk.com
WebRun opens GorillaDesk to detect a new emergency inquiry. - Monitor GorillaDesk for new inquiries flagged urgent or same-day
- Read the caller's name, phone number, address, and description of the situation
- Note the time the inquiry arrived to track response time
Done when The new emergency inquiry is captured with full caller and situation details.
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2
Twilio - draft an instant text reply for the customer
twilio.com
WebRun opens Twilio to draft an instant text reply for the customer. - Draft a short text confirming the request was received and that a team member will call shortly
- Keep the tone calm and reassuring, matching your brand voice
- Queue the draft in Twilio for review, do not send automatically
Done when An instant reply text is drafted and queued for the customer.
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3
Gmail - email the dispatch manager the details
gmail.com
WebRun opens Gmail to email the dispatch manager the details. - Email the dispatch manager the caller's details, address, and situation description immediately
- Flag it as urgent in the subject line
- Send immediately since this is an internal alert to your own team, not the customer
Done when Your dispatch manager has the emergency details in their inbox within moments of the call.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it text the customer back without anyone approving the message?
No. The reply is queued as a draft in Twilio for a team member to approve and send. What goes out to a customer is always a human decision.
How fast does the dispatch manager get notified?
Within moments of the inquiry arriving in GorillaDesk. The email alert sends immediately since it goes to your own team, not to the customer.
What counts as an emergency for this workflow?
Any inquiry marked urgent or same-day in GorillaDesk, such as an animal actively inside a living space, triggers it. Routine scheduling requests are left for your normal booking process.
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