Automated Webex Escalation Paging
Every few minutes, WebRun checks your dedicated Webex escalations space for new messages, posts each one straight to a Telegram ops channel for visibility, and sends the current on-call engineer a Twilio SMS page so urgent issues get a response even if no one is watching Webex.
How do I make sure urgent Webex messages page the right person?
WebRun checks a dedicated Webex escalations space every few minutes for new urgent messages. It posts each one to a Telegram ops channel for the team to see, then sends the current on-call engineer a Twilio SMS page with a short summary, so an urgent issue gets a response even outside office hours.
- Urgent Webex messages get paged within minutes, any hour
- The whole team sees escalations in one shared Telegram feed
- On-call paging never depends on someone watching Webex
Built for IT and DevOps teams · on-call engineers · support operations · enterprise IT admins
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
web.webex.comin a real browser with your saved login - no setup, no API keys. -
1
Webex - watch the escalations space
webex.com
WebRun opens Webex to watch the escalations space. - Open the dedicated Webex escalations space
- Check for messages posted since the last run
- Capture the message text and who sent it
Done when Every new escalation message is captured.
-
2
Telegram - post for team visibility
telegram.org
WebRun opens Telegram to post for team visibility. - Post each new escalation to the Telegram ops channel
- Include who sent it and a link back to the Webex space
- Keep the team's Telegram feed as the shared record
Done when Every new escalation is visible in Telegram.
-
3
Twilio - page the on-call engineer
twilio.com
WebRun opens Twilio to page the on-call engineer. - Send an SMS page to the current on-call engineer
- Include a short summary of the escalation
- Only page your own on-call team, never an outside contact
Done when The on-call engineer has an SMS page for every new escalation.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does this text people outside my company?
No. It only pages your own on-call engineer's number by SMS. It never contacts a customer or anyone outside your on-call rotation.
Why post to Telegram if it also sends an SMS?
The SMS gets the on-call engineer moving fast. The Telegram post keeps a shared record the whole team can see, even if they're not on call.
How fast does an escalation get paged?
WebRun checks the Webex space every few minutes around the clock, so a new escalation gets a page within minutes of being posted.
Related templates
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