Automated Viber Unanswered Chat Digest
Twice a day, WebRun opens Viber, walks the conversations that matter to your business, finds every chat where the other person spoke last and nobody replied, records each in an Airtable queue with the contact and the waiting time, then posts the oldest-first list to your private Telegram so nothing sits unanswered overnight.
How do I keep track of Viber messages I have not replied to?
WebRun scans your watched Viber conversations twice a day and finds every chat where the other person spoke last and no reply followed. It logs each in an Airtable queue with the contact and the waiting time, then posts the oldest-first list to your private Telegram. It never replies for you.
- No customer message sits unanswered overnight
- The backlog is ranked by wait time, so the oldest gets answered first
- Response times build into a record you can actually review
Built for small business owners · customer support teams · salons and clinics · regional sales teams
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.viber.comin a real browser with your saved login - no setup, no API keys. -
1
Viber - find chats waiting on a reply
viber.com
WebRun opens Viber to find chats waiting on a reply. - Open Viber and go through the conversations on your watch list
- Find every chat where the other person sent the last message and no reply followed
- Capture the contact name, the time of that last message, and a short summary of what they asked
- Separate group chats from one-to-one conversations so personal messages are not buried
Done when Every conversation waiting on a reply is captured with its waiting time.
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2
Airtable - log the waiting queue
airtable.com
WebRun opens Airtable to log the waiting queue. - Open your response queue base and add or update a row per waiting conversation
- Record the contact, the channel type, the time waited, and the summary of the request
- Mark rows answered once a reply appears in the chat
- Keep a rolling count of how many conversations were waiting at each run
Done when The Airtable queue matches what is actually unanswered in Viber.
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3
Telegram - post the oldest first
telegram.org
WebRun opens Telegram to post the oldest first. - Post the waiting list to your private Telegram chat, longest wait first
- Give each line the contact, the wait time, and one line on what they want
- Lead with the count and the longest wait so the size of the backlog is obvious
- Stay quiet when nothing is waiting rather than posting an empty list
Done when You have the current waiting list on Telegram.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it reply to anyone in Viber?
No. WebRun only reads which conversations are waiting and reports them. It never sends a Viber message, never marks a chat as read on your behalf, and never contacts anyone in your list.
Does it read every chat I have?
No. You give it the conversations or contacts to watch, usually your business chats, and it looks only at those. Everything outside that watch list is left alone.
Where does the summary go?
Only to your own private Telegram chat and your own Airtable base. Nothing is shared publicly and no contact ever learns they were on a waiting list.
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Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.