Automated Vanilla Forums Unanswered Question Tracking
Every morning, WebRun opens your Vanilla Forums community, checks for questions posted without an accepted answer, logs each one to Airtable with how long it's been open, and sends a Notion digest calling out anything that's gone unanswered for more than a couple of days.
How do I make sure questions on my Vanilla Forums community get answered?
WebRun checks your Vanilla Forums community every morning for questions posted without an accepted answer, logs each one to Airtable with how long it's been open, and sends a Notion digest of anything still unanswered after two days. It never answers a question itself, so every response stays in your team's own words.
- No support question sits unanswered for more than a couple of days
- Every open question is tracked in one place, not scattered across categories
- Stale questions surface automatically instead of needing a manual scroll
Built for SaaS support teams · community managers · product teams · customer success teams
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
vanillaforums.comin a real browser with your saved login - no setup, no API keys. -
1
Vanilla Forums - check questions without an accepted answer
vanillaforums.com
WebRun opens Vanilla Forums to check questions without an accepted answer. - Open the categories in your Vanilla Forums community
- Review questions posted since the last check
- Note which ones still have no accepted answer
Done when Every open question's answered status has been checked.
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2
Airtable - log each open question
airtable.com
WebRun opens Airtable to log each open question. - Open the questions tracker base
- Log each open question with the category and how long it's been waiting
- Update the status of anything that's since been answered
Done when Every open question is logged with a current status.
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3
Notion - digest the ones still stale
notion.so
WebRun opens Notion to digest the ones still stale. - Open the community health page in Notion
- List any question still unanswered after 2 days
- Sort by how long each has been waiting
Done when The digest shows every stale unanswered question.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does WebRun answer questions on the forum for me?
No. It only tracks whether a question has an accepted answer. Writing and posting the actual answer is still done by your team.
How does it know a question was answered?
It checks whether the question has an accepted answer marked in Vanilla Forums each morning, so it stops showing as open once someone responds.
What counts as stale?
Any question that's gone more than 2 days without an accepted answer. It's the first thing the Notion digest calls out.
Related templates
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