Automated Towing Review Request Emails
Every morning, WebRun opens Towbook, finds tows completed the previous day with a customer email on file, drafts a friendly review request for each customer in Gmail, queues every draft for your review, and posts a Slack summary of how many are waiting.
How do I automatically send review requests after completed tows?
Every morning, WebRun finds tows completed the prior day in Towbook that have a customer email on file, drafts a friendly review request for each in Gmail, and leaves every draft unsent for your review. A Slack message shows how many are queued. You approve before anything reaches a customer.
- Every completed tow with a customer email gets a review request drafted same day
- No review request goes out without a human approving it first
- Review volume grows consistently without any manual outreach effort
Built for towing companies · roadside assistance operators · tow company owners · owner-operators
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
app.towbook.comin a real browser with your saved login - no setup, no API keys. -
1
Towbook - find completed tows with customer email
towbook.com
WebRun opens Towbook to find completed tows with customer email. - Open Towbook and filter dispatches to tows completed in the past 24 hours
- Select only records that have a customer email address on file
- Capture customer name, email, tow date, and service type
- Skip customers who received a review request in the past 30 days
Done when Every eligible completed tow from the past 24 hours is listed with the customer's contact details.
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2
Gmail - draft review request emails
gmail.com
WebRun opens Gmail to draft review request emails. - Draft a friendly review request email for each customer, referencing their tow date and service
- Include a direct link to your Google Business Profile or preferred review platform
- Leave every draft unsent in Gmail for your review. Do not send automatically.
Done when A draft review request exists in Gmail for each eligible customer, all unsent.
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3
Slack - notify team of drafts awaiting approval
slack.com
WebRun opens Slack to notify team of drafts awaiting approval. - Post a summary to the operations Slack channel: number of review request drafts queued today
- Include a link to Gmail drafts for quick batch review and send
Done when The team knows how many review request drafts are queued for today.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it send review requests to customers without my approval?
No. Every review request is saved as a Gmail draft and left unsent. You review and send each one, so you can hold back requests after a difficult job.
Which review platform does it link to?
You configure a preferred review URL once during setup, such as your Google Business Profile or another platform. WebRun uses that link in every draft.
What if I already asked a customer for a review recently?
It tracks the last request date and skips any customer who was already asked within 30 days, so you never double-ask the same person.
Related templates
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