Automated TikTok Comment Reply Queue
Every morning, WebRun opens TikTok, reads the comments and direct messages on your recent videos, picks out the questions still unanswered, logs each one in Airtable with a drafted reply, and posts the queue to Slack for you to approve.
How do I keep up with unanswered TikTok comments?
Every morning WebRun opens TikTok, reads the comments and questions left under your recent videos, and finds the ones still unanswered. It logs each in Airtable grouped by video with a drafted reply, then posts the queue to Slack, so buyer questions never sit ignored under a viral post.
- Buyer questions get answered the same day, not days later
- Every unanswered comment is grouped by video in one queue
- Replies stay drafted until a human approves the wording
Built for creators · social media managers · ecommerce brands · agencies
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.tiktok.com/loginin a real browser with your saved login - no setup, no API keys. -
1
TikTok - find unanswered comments
tiktok.com
WebRun opens TikTok to find unanswered comments. - Open TikTok and go through the notifications for your recent videos
- Read the comments on each post and note which ones ask a question
- Skip comments you or the pinned comment already answered
- Capture the commenter, the video, and the comment text
Done when Every unanswered comment and question on recent videos is listed.
-
2
Airtable - log each with a drafted reply
airtable.com
WebRun opens Airtable to log each with a drafted reply. - Add a row per unanswered comment, grouped by video
- Record the commenter, the comment, and how long it has waited
- Write a short on-brand reply into the draft field for each row
- Mark buyer questions and complaints as the ones to answer first
Done when Each waiting comment has a row and a drafted reply in Airtable.
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3
Slack - post the reply queue
slack.com
WebRun opens Slack to post the reply queue. - Post the reply queue to your social channel, grouped by video
- Put buyer questions and complaints at the top
- Link each item back to its Airtable row so you can edit the draft
- Leave every reply unposted. You approve and post replies on TikTok yourself
Done when The team has today's reply queue in Slack with nothing posted publicly.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it reply to comments without me?
No. Every reply is written as a draft in Airtable and shown in Slack. Nothing is posted on TikTok until you approve the wording and post it yourself.
How does it know a comment was already answered?
It reads the thread under each comment and your pinned comment, so anything you or a teammate already replied to is skipped on the next run.
Can it prioritise the comments that matter?
Yes. Buyer questions, pricing questions, and complaints sit at the top of the queue, with praise and emoji-only comments left further down.
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