Automated TigerConnect Alert Escalation
Every hour, WebRun checks TigerConnect for critical priority messages that haven't been acknowledged, logs each one to Airtable with how long it's been outstanding, and emails the on-call supervisor so nothing critical sits unacknowledged past a safe window.
How do I escalate unacknowledged critical TigerConnect messages?
WebRun checks TigerConnect every hour for critical priority messages that haven't been acknowledged within 15 minutes, logs each one to Airtable with its outstanding time, and emails the on-call supervisor an escalation list. Care teams get a second layer of visibility on unacknowledged critical messages, without WebRun reading any clinical content itself.
- Unacknowledged critical messages surface within the hour
- Supervisors get a clear escalation list, not a raw message feed
- No clinical content leaves the platform, only status and timing
Built for Hospital care teams · Clinical communication admins · Nursing supervisors · Care coordination teams
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
tigerconnect.comin a real browser with your saved login - no setup, no API keys. -
1
TigerConnect - find unacknowledged critical messages
tigerconnect.com
WebRun opens TigerConnect to find unacknowledged critical messages. - Open TigerConnect and check critical priority messages
- Find any without a read or acknowledgment receipt after 15 minutes
- Note the recipient and how long it has been outstanding
Done when Every unacknowledged critical message is identified.
-
2
Airtable - log the escalation
airtable.com
WebRun opens Airtable to log the escalation. - Open the escalation tracker base
- Add a row for each unacknowledged message with wait time
- Mark it resolved once acknowledgment is confirmed on a later run
Done when Every unacknowledged message is logged with its wait time.
-
3
Gmail - email the on-call supervisor
gmail.com
WebRun opens Gmail to email the on-call supervisor. - Draft an internal email to the on-call supervisor
- List each unacknowledged message and its wait time
- Send the escalation email
Done when The on-call supervisor has been emailed the escalation list.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does WebRun read the content of clinical messages?
No. It only reads acknowledgment status and timing metadata for critical priority messages, not clinical content or patient information.
How long before a message counts as unacknowledged?
15 minutes without a read or acknowledgment receipt on a message marked critical priority.
Does it notify the sender or the recipient?
Neither directly. It emails the on-call supervisor so a person can follow up with the right team member.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.