StoreHub Customer Win-Back Messages
Every Monday, WebRun opens StoreHub, finds loyalty customers who used to visit often but have gone quiet, records them in Google Sheets, and drafts a friendly, personal WhatsApp win-back message for each, ready in your queue and left unsent until you approve it.
How do I win back customers who have stopped visiting my store?
Every Monday WebRun opens StoreHub, finds loyalty customers whose last visit is well past their usual pattern, and logs them to Google Sheets. It then drafts a warm, personal WhatsApp message for each, referencing what they used to buy, and leaves it unsent in your queue, so every win-back goes out only once you approve.
- Quietly lapsed regulars get a personal nudge back
- Every message is approved before a customer sees it
- Recent contacts are skipped so no one is over-messaged
Built for retailers · F&B operators · cafe owners · loyalty-driven businesses
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
backoffice.storehub.comin a real browser with your saved login - no setup, no API keys. -
1
StoreHub - find lapsed customers
storehub.com
WebRun opens StoreHub to find lapsed customers. - Open StoreHub BackOffice and go to Customers
- Find members whose last visit is well past their usual gap between visits
- Capture each customer's name, favourite items, points balance, and last visit date
Done when Lapsed but previously loyal customers are identified with their history.
-
2
Google Sheets - log the win-back list
google.com
WebRun opens Google Sheets to log the win-back list. - Open the win-back tracking spreadsheet
- Add each lapsed customer with last visit, spend, and points balance
- Skip anyone contacted in the last month to avoid over-messaging
Done when The win-back list is logged and recent contacts are excluded.
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3
WhatsApp - draft a personal message
whatsapp.com
WebRun opens WhatsApp to draft a personal message. - Draft a warm, personal WhatsApp message referencing what each customer used to buy
- Include their points balance or a fair welcome-back offer where it helps
- Leave every message unsent in your queue. Nothing goes to a customer until you approve it
Done when A personal win-back message is drafted and waiting for each customer.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it message customers without my approval?
No. WebRun leaves every win-back message unsent in your WhatsApp queue. You read each one and send it yourself, so no customer is ever contacted automatically.
How does it decide who has lapsed?
WebRun compares each loyalty customer's last visit to their normal gap between visits in StoreHub, so it surfaces regulars who quietly stopped coming, not one-time shoppers.
Will customers get spammed?
No. WebRun skips anyone messaged in the last month and drafts one personal note at a time, so win-backs stay occasional, relevant, and easy to keep on-brand.
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