Instant Shipping-Delay Alerts
Every hour, WebRun opens ShipStation, scans every in-transit shipment for a status that has not moved in more than 24 hours, logs the stuck ones to your exceptions sheet, and pings you in Slack before a customer has a chance to complain.
How can I automatically get an alert when a shipment falls behind schedule?
Every hour, WebRun opens ShipStation, scans every in-transit shipment for a status that has not moved in more than 24 hours, logs the stuck shipments to your exceptions sheet in Google Sheets, and pings you in Slack - so you know about delays before your customers do.
- Delayed shipments identified within an hour of stalling
- Exceptions logged to Google Sheets for pattern tracking
- Customer complaints prevented by proactive internal alerts
Built for ecommerce operators · logistics managers · fulfillment teams · online retailers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
ship.shipstation.comin a real browser with your saved login - no setup, no API keys. -
1
ShipStation - scan in-transit shipments
shipstation.com
WebRun opens ShipStation to scan in-transit shipments. - Open ShipStation and filter Orders to status Shipped
- For each shipment, check the latest carrier scan and note how many hours ago it occurred
- Flag any shipment with no scan update in over 24 hours as a delay exception
- Capture the order number, carrier, tracking number, and last-known location
Done when Every in-transit shipment has been checked and delayed ones are captured with full details.
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2
Google Sheets - log delay exceptions
google.com
WebRun opens Google Sheets to log delay exceptions. - Open the Shipment Exceptions sheet
- Add a row for each newly detected delay: order number, carrier, tracking number, hours since last scan, and last location
- Skip any order already in the sheet this run to avoid duplicate rows
Done when All new delay exceptions are logged as rows in the sheet.
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3
Slack - alert you to stuck shipments
slack.com
WebRun opens Slack to alert you to stuck shipments. - Post a summary to your #logistics channel listing each stuck shipment and how long it has been idle
- Include a direct link to the order in ShipStation so you can act immediately
Done when Your team has been alerted to every stuck shipment this hour.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
What counts as a delay?
By default, any shipment with no carrier scan update in over 24 hours. You can change that threshold in the plan to match your SLA - 12 hours for express, 48 for freight.
Will it contact my customers about the delay?
No - it only alerts you internally. Sending customer notices is a separate step that always requires your approval before anything goes out.
What if a carrier just has slow scan updates?
You can exclude specific carriers or service levels from the check. Add them to an exceptions list in the plan and they will be skipped.
Related templates
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