Automated Salesmsg Unread Conversation Alerts
Every hour, WebRun opens the Salesmsg team inbox, finds customer text conversations left unread past your response window, posts a Teams alert naming each conversation and its assigned rep, and creates a Trello card for any rep with more than a few unread conversations so the backlog can be reassigned.
How do I make sure unread Salesmsg conversations get answered on time?
Every hour, WebRun checks the Salesmsg team inbox for customer texts left unread past your response window, posts a Teams alert naming each conversation and its rep, and creates a Trello card for any rep carrying a real backlog so it can be reassigned. Conversations stop going cold in a busy shared inbox.
- No customer text goes unread past your response window unnoticed
- Overloaded reps get flagged for reassignment instead of falling behind quietly
- Response time stays consistent even during a busy hour
Built for sales teams using business texting · customer support teams · real estate and auto sales teams · team inbox managers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
salesmsg.comin a real browser with your saved login - no setup, no API keys. -
1
Salesmsg - find unread conversations
salesmsg.com
WebRun opens Salesmsg to find unread conversations. - Open the Salesmsg team inbox
- Filter to conversations left unread past your response window
- Note the assigned rep and how long each has waited
Done when Every conversation past the response window is listed with its rep and wait time.
-
2
Microsoft Teams - alert on the unread backlog
microsoft.com
WebRun opens Microsoft Teams to alert on the unread backlog. - Post a Teams alert naming each unread conversation and its rep
- Sort by longest waiting first
- Tag the sales manager for visibility
Done when The team has an alert for every unread conversation past the window.
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3
Trello - create a reassignment card
trello.com
WebRun opens Trello to create a reassignment card. - Create a Trello card only for a rep carrying more than a few unread conversations
- List the conversations that need reassigning
- Leave reps with a normal load off the board
Done when A Trello card exists only for reps with a real backlog.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does it reply to the customer for me?
No. WebRun never sends a text on your behalf. It only alerts the team and flags reps who need help with their backlog.
How is the response window defined?
By the window you set during setup. Only conversations that have actually gone unread past it get flagged.
What happens once a rep catches up?
The next hourly check reads the inbox fresh, so a rep who has since replied drops off both the alert and any Trello card.
Related templates
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