Alert managers to service exceptions and unit incidents in real time
Every hour, WebRun checks the Service module in IDS Astra for exception conditions: warranty claim rejections, parts back-orders blocking open work orders, jobs that missed their promised date without a status update, and any customer complaint flags logged by advisors. It immediately sends the service manager a Telegram alert for each new exception found.
- No credit card
- Under $0.01 per run
- Cancel anytime
How do I get real-time alerts for RV service exceptions and incidents?
WebRun scans IDS Astra every hour for service exceptions including warranty rejections, parts back-orders blocking open jobs, overdue work orders, and customer complaint flags. Each new exception triggers an immediate Telegram alert to the service manager with the work order, customer, and unit details so issues can be resolved before they escalate.
- Service exceptions are surfaced within the hour, not at end-of-day
- Warranty rejections and back-orders are caught before they delay a customer
- Managers only receive alerts when a real exception occurs, with no noise in quiet hours
Built for RV service managers · RV dealers · trailer dealership service departments
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.ids-astra.com/rv/departments/servicein a real browser with your saved login - no setup, no API keys. -
1
IDS Astra - scan for service exceptions and incident flags
ids-astra.com How to Automate IDS Astra
WebRun opens IDS Astra to scan for service exceptions and incident flags. - Open the Service module in IDS Astra and scan work orders for exception conditions
- Detect warranty claim rejections or holds since the last hourly run
- Detect parts back-orders that are blocking an open work order
- Find jobs that passed their promised date with no status update in the last 24 hours
- Find any customer complaint or concern flag added by a service advisor
- Skip exceptions already alerted in the previous run to avoid duplicate messages
Done when All new exceptions are identified and ready to alert.
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2
Telegram - send instant manager alert for each new exception
telegram.org How to Automate Telegram
WebRun opens Telegram to send instant manager alert for each new exception. - Send the service manager a Telegram message for each new exception
- Each message includes: exception type, work order number, customer name, unit, and the specific issue
- Group multiple exceptions into a single message if more than three occur in the same hour to avoid noise
Done when The service manager has received a Telegram alert for every new exception.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it take any action in IDS Astra when an exception is found?
No. WebRun reads and alerts only. It never modifies a work order, cancels a claim, or updates a status in IDS Astra. All response actions are taken by the service manager.
What counts as an exception?
By default: warranty claim rejections or holds, parts back-orders blocking a job, jobs past their promised date with no update, and customer complaint flags. You can add or remove exception types during setup.
Will I get a message every hour even if there are no new exceptions?
No. WebRun only sends a Telegram message when a new exception is detected since the last run. If everything is clear, you receive no message that hour.
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