Automated Restroworks Guest Feedback Alerts
Within minutes of a low rating or complaint landing in Restroworks, WebRun reads the guest's comment, drafts an empathetic, on-brand reply in Gmail addressing the specific issue, leaves it unsent for a manager to review, and pings the outlet's Microsoft Teams channel so the complaint gets seen fast.
How do I respond quickly to bad guest feedback without auto-replying?
Within minutes of a low rating or complaint landing in Restroworks, WebRun reads the guest's comment, identifies the specific issue, and drafts an empathetic, on-brand reply in Gmail. It leaves the draft unsent for a manager to review and pings the outlet's Microsoft Teams channel, urgent if the issue is serious, so nothing waits.
- A low rating gets a ready draft reply within minutes, not after a manager stumbles on it
- The most serious complaints are flagged urgent instead of sitting in a general queue
- No reply reaches a guest without a manager reading and approving it first
Built for restaurant outlet managers · guest experience teams · restaurant chain customer service · multi-outlet hospitality operators
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
app.restroworks.comin a real browser with your saved login - no setup, no API keys. -
1
Restroworks - spot a new low rating or complaint
restroworks.com
WebRun opens Restroworks to spot a new low rating or complaint. - Watch Restroworks guest feedback for a new rating at or below 2 stars, or a written complaint
- Read the guest's comment and identify the specific issue raised, such as wait time, order accuracy, or food quality
- Capture the outlet, the order if available, and the guest's contact details on file
Done when A new low rating or complaint is caught with its specific issue identified.
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2
Gmail - draft an empathetic reply for review
gmail.com
WebRun opens Gmail to draft an empathetic reply for review. - Draft an empathetic, on-brand reply addressing the specific issue the guest raised
- Offer whatever recovery gesture the outlet's policy allows, such as a discount or a callback
- Save the message as a draft and leave it unsent for a manager to review
Done when A reviewable draft reply is waiting in Gmail, addressed to the specific complaint.
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3
Microsoft Teams - alert the outlet manager fast
microsoft.com
WebRun opens Microsoft Teams to alert the outlet manager fast. - Ping the outlet manager's Microsoft Teams channel with the rating, the issue, and a link to the waiting draft
- Mark it urgent if the rating is 1 star or the comment mentions a health or safety concern
- Leave sending the reply and deciding any recovery gesture to the manager
Done when The outlet manager has an urgent-flagged alert in Microsoft Teams pointing to the waiting draft.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it reply to the guest without a manager seeing it first?
No. WebRun only saves the reply as a draft in Gmail and leaves it unsent. A manager reads every draft and decides whether to send it, edit it, or handle the guest a different way.
How fast does a manager get notified?
Within minutes of the low rating or complaint appearing in Restroworks. The Microsoft Teams alert is marked urgent if the rating is 1 star or the comment raises a health or safety concern, so the most serious issues surface first.
Does it ever contact the guest by phone or text?
No. WebRun only drafts an email reply. Any phone call, text message, or in-person recovery gesture is initiated by the manager, not by WebRun.
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