Automated TouchBistro Void and Refund Anomaly Flags
Every morning, WebRun opens TouchBistro and scans the prior day's void and refund log. It flags any transaction above your set dollar threshold and any staff member with an unusual volume of voids, then posts an anomaly summary to Slack so a manager can investigate before the shift starts.
How do I automatically detect unusual voids and refunds in TouchBistro?
WebRun scans your TouchBistro void and refund report every morning, flags transactions above your dollar threshold and any staff member with an unusually high void count, and posts a concise anomaly alert to Slack. Managers review the flags before the shift starts and investigate as needed, with no automated action taken against any employee.
- Unusual voids are caught the morning after they occur, not weeks later
- Managers get a ranked flag list before the shift begins
- No manual report scanning needed for daily loss-prevention review
Built for QSR owners · restaurant loss-prevention managers · multi-unit operators · franchise compliance teams
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
cloud.touchbistro.comin a real browser with your saved login - no setup, no API keys. -
1
TouchBistro - scan void and refund transactions
touchbistro.com
WebRun opens TouchBistro to scan void and refund transactions. - Open TouchBistro Cloud and navigate to the Voids and Refunds report
- Filter to yesterday's date range
- Capture each void and refund: amount, item, server name, and time
- Flag any single transaction exceeding the owner's set threshold
- Count voids per staff member and flag anyone above the daily average by more than two times
Done when All anomalous void and refund transactions from yesterday are identified.
-
2
Slack - post anomaly alert for manager review
slack.com
WebRun opens Slack to post anomaly alert for manager review. - Compose a concise anomaly alert listing the flagged transactions and staff names
- Post the alert to the manager or loss-prevention Slack channel
- Include total void value and the count of flagged items so the manager can assess risk at a glance
Done when The anomaly alert is in Slack before the opening shift.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it take any action against the flagged staff member?
No. WebRun only surfaces the data in Slack for a manager to review and decide the appropriate response. No automated disciplinary action or customer message is sent.
Can I set my own void threshold?
Yes. You configure the per-transaction dollar threshold and the per-staff daily void limit during setup. WebRun flags anything that exceeds those values.
What counts as an anomaly?
A single void or refund above your set dollar threshold, or any staff member who processed more than twice the location's daily average void count, are both flagged.
Related templates
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