Automated TouchBistro Online Order Error Follow-Up
Every morning, WebRun opens TouchBistro, reviews the prior day's online orders for failures, cancellations, and errors, then drafts a follow-up email for each affected guest in Gmail for manager review and approval before sending, so no failed order goes unaddressed.
How do I automatically follow up on failed online orders from TouchBistro?
WebRun reviews your TouchBistro online orders every morning, identifies any that failed or were cancelled the prior day, and drafts a polite follow-up email in Gmail for each affected guest. Every draft is held for a manager to review and approve before any message reaches a customer, ensuring a human is always in the loop.
- No failed online order goes unaddressed the next morning
- Guest follow-up is drafted automatically, saving manager time
- Every customer email is reviewed by a human before it is sent
Built for QSR owners · restaurant online ordering managers · quick service operators · multi-unit restaurant groups
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
cloud.touchbistro.comin a real browser with your saved login - no setup, no API keys. -
1
TouchBistro - identify failed or cancelled online orders
touchbistro.com
WebRun opens TouchBistro to identify failed or cancelled online orders. - Open TouchBistro Cloud and go to Online Ordering or Order Management
- Filter the prior day's orders by status: failed, cancelled, or error
- Capture the guest name, contact email, order details, and failure reason for each affected order
Done when All failed or cancelled online orders from yesterday are identified with guest contact details.
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2
Gmail - draft guest follow-up for manager approval
gmail.com
WebRun opens Gmail to draft guest follow-up for manager approval. - For each affected guest, draft a polite follow-up email explaining the issue and offering a resolution
- Leave every draft unsent in the Gmail Drafts folder for a manager to review and personalise
- Do not send any email without explicit manager approval
Done when A draft follow-up email is queued in Gmail for every affected guest, ready for manager review.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it send emails to guests automatically?
No. Every follow-up email is saved as a Gmail draft and held for a manager to review, personalise, and send. No guest is contacted without a human approving the message first.
What if there were no online order errors yesterday?
WebRun completes the check and posts a brief Slack note confirming that no failed orders were found. No drafts are created and nothing is sent.
Can it handle orders from third-party platforms like DoorDash?
It reads the order data that is visible in TouchBistro's Online Ordering dashboard. If third-party orders are routed into TouchBistro, they appear there and WebRun can flag them.
Related templates
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