Automated Transport Wait Time SLA Flags
Every hour, WebRun opens Patient Focused Systems, measures the wait time from request to pickup for every completed trip, flags any that exceeded your SLA threshold, and logs each flagged trip to a Google Sheet with the unit, porter, and exact wait so your QA review has the full picture.
How do I flag patient transport requests that breach wait-time SLAs?
WebRun reviews every completed trip in Patient Focused Systems each hour and calculates the wait from request to pickup. Any trip that exceeds your SLA threshold gets logged to a Google Sheet with the unit, porter, and transport type, alongside a running daily compliance percentage, so wait-time problems surface the same day.
- SLA breaches are logged the same hour they happen, not in a month-end review
- Every flagged trip carries the unit, porter, and transport type for root-cause review
- Daily compliance percentage updates automatically with no manual tally
Built for patient transport managers · hospital quality improvement teams · transport department supervisors · hospital operations analysts
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
patientfocussystems.comin a real browser with your saved login - no setup, no API keys. -
1
Patient Focused Systems - measure request to pickup wait
patientfocussystems.com
WebRun opens Patient Focused Systems to measure request to pickup wait. - Open completed trips for the past hour
- Calculate the wait from request time to pickup time for each
- Flag any trip whose wait exceeds your SLA threshold
- Capture the requesting unit, porter, and transport type for flagged trips
Done when Every trip completed this hour has a calculated wait time, with SLA breaches flagged.
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2
Google Sheets - log trips that breached SLA
google.com
WebRun opens Google Sheets to log trips that breached SLA. - Open the Transport SLA Log sheet
- Append a row for each flagged trip with unit, porter, transport type, and wait time
- Recalculate the rolling daily SLA compliance percentage at the bottom of the sheet
Done when Every SLA breach this hour is logged with the daily compliance rate updated.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
What counts as a wait-time breach?
Any completed trip whose time from request to pickup exceeds the SLA threshold set in Patient Focused Systems. The default threshold can be adjusted per transport type in your run settings.
Does it flag trips in real time or after the fact?
It reviews completed trips every hour, so flags land within the hour the trip finished, not weeks later in a retrospective report.
Can I see compliance trends over time, not just today?
Yes. The Google Sheet keeps every logged breach plus a running daily compliance percentage, so you can track whether wait times are improving week over week.
Related templates
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