Automated Transport No-Show Reconciliation
Every morning, WebRun opens Patient Focused Systems, pulls every transport request marked no-show or canceled at pickup from the day before, logs each with the unit, reason, and time to a Google Sheet, and posts your ops team a Slack summary ranked by unit so recurring problem spots stand out at the morning huddle.
How do I reconcile hospital transport no-shows every morning?
WebRun opens Patient Focused Systems every morning and pulls every transport request marked no-show or canceled at pickup from the day before. It logs each with the unit, reason, and time to a Google Sheet, then posts your ops team a Slack summary ranked by unit, so recurring problem spots surface before the huddle instead of hiding in daily noise.
- Ops team walks into the morning huddle with yesterday's no-shows already reconciled
- Recurring no-show units surface automatically instead of by memory
- A running monthly count reveals patterns a single day can't show
Built for patient transport managers · hospital operations teams · charge nurses · transport quality improvement staff
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
patientfocussystems.comin a real browser with your saved login - no setup, no API keys. -
1
Patient Focused Systems - pull yesterday's no-shows and cancellations
patientfocussystems.com
WebRun opens Patient Focused Systems to pull yesterday's no-shows and cancellations. - Open yesterday's completed trips and filter to no-show and canceled-at-pickup statuses
- Capture the unit, transport type, porter, and recorded reason for each
- Group them by requesting unit
Done when Every no-show and cancellation from yesterday is captured with its reason.
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2
Google Sheets - log each with its reason
google.com
WebRun opens Google Sheets to log each with its reason. - Open the No-Show Reconciliation sheet
- Append a row per no-show or cancellation with unit, reason, and time
- Update the running count of no-shows per unit this month
Done when Yesterday's no-shows and cancellations are logged with the monthly count updated.
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3
Slack - summarize for the morning huddle
slack.com
WebRun opens Slack to summarize for the morning huddle. - Post a summary to the ops channel ranked by unit with the most no-shows
- Include the top reason for each unit's no-shows
- Time the post to land before the morning huddle
Done when The ops team has yesterday's no-show summary in Slack before the huddle.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
What counts as a no-show versus a cancellation?
A no-show is a request where the porter arrived and the patient wasn't ready or available, while a cancellation was called off before pickup. Patient Focused Systems records the distinction and WebRun preserves it in the log.
Does the summary name which unit has the most no-shows?
Yes. The Slack summary ranks units by no-show count with the top reason for each, so recurring problem spots are visible before the morning huddle starts.
Is this data kept anywhere beyond the daily Slack post?
Yes. Every entry is also logged to a Google Sheet with a running monthly count per unit, so patterns over weeks are just as visible as yesterday's numbers.
Related templates
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