Follow up with unhappy diners, drafted for you
Every morning, WebRun opens Petpooja, reads yesterday's customer feedback and ratings, drafts a warm, personal WhatsApp follow-up for each unhappy diner, leaves every message unsent for your approval, and alerts your manager in Slack about the low scores.
- No credit card
- Under $0.01 per run
- Cancel anytime
How do I follow up with unhappy restaurant customers?
Every morning, WebRun opens Petpooja and reads yesterday's diner feedback and ratings. For each unhappy visit it drafts a warm, personal WhatsApp follow-up that references what went wrong, leaves it unsent for your approval, and alerts your manager in Slack, so upset diners hear from you the same day, on your say-so.
- Unhappy diners get a same-day, personal follow-up on your approval
- Every low rating routed to a manager in Slack
- Positive feedback summarised without drafting needless messages
Built for restaurant owners · guest experience teams · cafe managers · multi-outlet operators
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
web.petpooja.comin a real browser with your saved login - no setup, no API keys. -
1
Petpooja - read diner feedback
petpooja.com How to Automate Petpooja
WebRun opens Petpooja to read diner feedback. - Open Petpooja and read yesterday's feedback, ratings, and comments
- Capture each low-rated visit with the diner, order, and what went wrong
- Skip diners who already got a follow-up this week
Done when Every unhappy diner from yesterday is captured with the context.
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2
WhatsApp - draft warm follow-ups
whatsapp.com How to Automate WhatsApp
WebRun opens WhatsApp to draft warm follow-ups. - Draft a warm, personal follow-up for each unhappy diner
- Reference their actual visit and offer a genuine way to make it right
- Leave every message unsent for you to review and send. Never message a diner on its own
Done when A follow-up is drafted for each unhappy diner, unsent.
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3
Slack - alert the manager
slack.com How to Automate Slack
WebRun opens Slack to alert the manager. - Post a short alert listing yesterday's low scores and the reasons
- Flag any repeat complaint or a diner worth a manager's call
- Keep the alert internal to your team
Done when Your manager has yesterday's feedback alert in Slack.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it message diners without me?
No. WebRun drafts each follow-up and leaves it unsent in WhatsApp. You read it, adjust the tone, and send it yourself, so no diner is ever contacted on its own.
What does the follow-up say?
A warm, personal note that references the diner's actual visit and offers a genuine way to make it right. Give WebRun a tone or an example and it will match your voice.
Does it contact happy customers too?
No. It drafts follow-ups only for low-rated visits so your team focuses on winning back unhappy diners. Positive feedback is summarised in the Slack alert instead.
Related templates
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