ShipStation Return Label Request Handler Automation
Every hour, WebRun checks Gmail for customer emails requesting a return label, looks up the original order in ShipStation to confirm eligibility, generates a return label in ShipStation, and drafts a reply to the customer with the label attached, leaving the email unsent in Gmail for your team to review. A Slack ping tells the team a draft is waiting.
How do I automatically process return label requests from customers using ShipStation?
WebRun checks Gmail every hour for customer return label requests, looks up each order in ShipStation to confirm eligibility, generates a return label, and drafts a reply with the label included. The draft stays unsent in Gmail until a team member reviews and approves it. Slack pings the team for each new draft.
- Return label requests handled in under an hour instead of waiting in a queue
- No label sent to an ineligible order: eligibility checked in ShipStation every time
- Human review preserved: every customer reply is a Gmail draft before it is sent
Built for e-commerce customer service teams · online retailers managing returns · DTC brands · Shopify store owners
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
mail.google.comin a real browser with your saved login - no setup, no API keys. -
1
Gmail - find incoming return label requests
gmail.com
WebRun opens Gmail to find incoming return label requests. - Open Gmail and search the returns inbox for emails from customers requesting a return or exchange label
- Extract the customer email, order number or name, and return reason mentioned
Done when All new return label requests from the past hour are identified.
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2
ShipStation - validate order and generate return label
shipstation.com
WebRun opens ShipStation to validate order and generate return label. - Look up the original order in ShipStation using the order number or customer name and email
- Confirm the order was shipped and is within the return window
- Generate a return label for the original ship-from address using the same carrier where possible
- Download or copy the return label link from ShipStation
Done when A return label exists in ShipStation for every validated return request.
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3
Slack - ping team that a draft return email is waiting for review
slack.com
WebRun opens Slack to ping team that a draft return email is waiting for review. - For each completed draft, post a brief Slack message to the returns channel noting the order number and customer name
- Include a link to the Gmail draft so the reviewer can open and send it in one click
Done when Team is notified in Slack of every return email draft awaiting review.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it send the return label to the customer automatically?
No. WebRun drafts the reply with the return label and leaves it unsent in Gmail. A team member reviews and sends it. Nothing reaches the customer without human approval.
What if the order is outside the return window?
WebRun flags ineligible requests separately and does not generate a label. The team can decide how to handle out-of-window requests individually before any response is sent.
Which carriers does it use for the return label?
It defaults to the carrier used on the original outbound shipment if available in ShipStation. You can configure a preferred return carrier at setup.
Related templates
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