Automated MedVision Grievance and Appeal Tracking
Every morning, WebRun opens MedVision QuickCap, checks every open grievance and appeal against its regulatory resolution deadline, posts a Slack alert to compliance for anything approaching that deadline, and drafts an acknowledgment letter in Outlook for each newly filed grievance, left unsent for compliance review.
How do I track PACE grievance and appeal deadlines automatically?
WebRun checks MedVision QuickCap every morning for open PACE grievances and appeals, flags any within 5 days of its regulatory resolution deadline in a Slack alert to compliance, and drafts an acknowledgment letter in Outlook for each new filing. Every draft stays unsent for the compliance officer to review, so deadlines are tracked without a participant facing letter going out unapproved.
- No grievance or appeal misses its regulatory resolution deadline unnoticed
- Compliance gets a 5 day warning window instead of finding out at the deadline
- Every new filing has an acknowledgment draft ready within a day of being logged
Built for PACE compliance officers · PACE program directors · PACE grievance coordinators · PACE quality staff
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
quickcap.medvision-solutions.comin a real browser with your saved login - no setup, no API keys. -
1
MedVision QuickCap - check open grievances and appeals
medvision-solutions.com
WebRun opens MedVision QuickCap to check open grievances and appeals. - Open MedVision QuickCap and list all open grievances and appeals
- Capture the filing date, category, assigned reviewer, and required resolution deadline for each
- Note which filings are newly logged since the previous day
Done when Every open grievance and appeal has been listed with its deadline and reviewer.
-
2
Slack - alert compliance to approaching deadlines
slack.com
WebRun opens Slack to alert compliance to approaching deadlines. - Post a daily alert to the compliance Slack channel for any filing within 5 days of its resolution deadline
- At mention the assigned reviewer for each
- Include the filing category so patterns across grievances are visible
Done when Compliance has today's list of grievances and appeals approaching deadline with a reviewer tagged.
-
3
Outlook - draft acknowledgment letters
microsoft.com
WebRun opens Outlook to draft acknowledgment letters. - Draft a standard acknowledgment letter for each newly filed grievance or appeal
- Include the filing date and the expected timeline for resolution
- Save every draft unsent in Outlook for the compliance officer to review and send
Done when A ready to review acknowledgment draft exists for every newly filed grievance or appeal.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it send the acknowledgment letter to the participant automatically?
No. Every acknowledgment letter is saved as an Outlook draft. Your compliance officer reviews and sends it, so no participant facing letter goes out unapproved.
How far ahead does it flag an approaching deadline?
It flags any grievance or appeal within 5 days of its required resolution deadline, so compliance has a real window to act, not a same day surprise.
Does it decide the outcome of a grievance or appeal?
No. WebRun never makes a resolution decision. It only tracks deadlines and drafts the acknowledgment. Every finding and resolution is made by your compliance and clinical staff.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.