Automated NextGen Oncology Referral Intake Routing
Throughout the day, WebRun checks NextGen for newly received oncology referrals, reads the diagnosis, urgency level, and requested provider, and posts a routing notification to the correct team member or care team channel in Slack so the referral is acknowledged and assigned without delay.
How do I automatically route new oncology referrals to the right team from NextGen?
WebRun monitors your NextGen referral inbox throughout the day and routes every new oncology referral to the correct provider or team channel in Slack within minutes. Urgent referrals trigger a direct message to the on-call oncologist, while routine referrals go to the scheduling team for standard intake processing.
- Every oncology referral reaches the right team within minutes of arriving in NextGen
- Urgent referrals escalated immediately to the on-call oncologist
- No referral sits unassigned in the inbox at the end of the day
Built for oncology schedulers · cancer center intake coordinators · oncology practice managers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
www.nextgen.comin a real browser with your saved login - no setup, no API keys. -
1
NextGen - detect and review new oncology referrals
nextgen.com
WebRun opens NextGen to detect and review new oncology referrals. - Check the NextGen referral inbox for new or unassigned oncology referrals
- Read the diagnosis code, urgency flag, requested oncologist, and referring provider for each
- Determine the correct routing based on your configured rules, such as cancer type or requested provider
- Flag any referral marked as urgent or expedited for immediate escalation
Done when Every new unassigned oncology referral is reviewed and a routing decision is made.
-
2
Slack - route each referral to the right provider or team
slack.com
WebRun opens Slack to route each referral to the right provider or team. - Post the referral details to the appropriate provider or team Slack channel
- Include the diagnosis, urgency level, referring provider, and preferred appointment type
- For urgent referrals, send a direct Slack message to the on-call or primary oncologist
- Routine referrals are posted to the scheduling team channel for normal intake processing
Done when Every new referral is posted to the right channel or person in Slack for acknowledgment and scheduling.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it schedule the appointment or contact the patient automatically?
No. WebRun routes the referral notification internally to your team. Scheduling and patient contact are handled by your scheduling staff, who receive the routed alert and take the next steps.
How does it decide which team to route to?
You configure routing rules at setup, such as routing breast cancer referrals to the breast oncology team and hematology referrals to a different channel. The rules are based on diagnosis code and requested provider.
What happens with referrals that arrive outside business hours?
After-hours referrals are queued and posted at the start of the next business day, except for any marked urgent, which trigger an immediate Slack alert to the on-call team.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.