Automated ShiftWizard Unfilled Shift Escalation
Every hour, WebRun checks ShiftWizard for shifts still unfilled inside your escalation window, such as 12 hours or 4 hours before start, posts an escalating alert to the nurse manager and house supervisor in Microsoft Teams, and logs the full timeline of who was notified and when to a Google Sheet.
How do I automatically escalate unfilled nurse shifts before they start?
WebRun checks ShiftWizard every hour for shifts still unfilled inside your escalation window, such as 12 or 4 hours before start, and posts a tiered alert to the nurse manager and house supervisor in Microsoft Teams. It logs every escalation and its resolution to a Google Sheet, so no shift goes uncovered without anyone noticing in time.
- Unfilled shifts get escalated on a set timer instead of being noticed too late
- The manager on call sees every tier crossing in one Teams channel
- A full escalation timeline sits in Google Sheets for staffing audits
Built for house supervisors · nurse managers · staffing office coordinators · hospital administrators
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.healthstream.comin a real browser with your saved login - no setup, no API keys. -
1
ShiftWizard - find shifts still unfilled
healthstream.com
WebRun opens ShiftWizard to find shifts still unfilled. - Open ShiftWizard and filter for shifts marked Open with a start time inside the next 24 hours
- Check how many hours remain until each shift starts
- Sort by urgency: under 4 hours, under 12 hours, under 24 hours
Done when Every unfilled shift inside 24 hours is sorted into an urgency tier.
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2
Microsoft Teams - escalate to the manager on call
microsoft.com
WebRun opens Microsoft Teams to escalate to the manager on call. - Post an alert to the nurse manager and house supervisor channel for every shift inside its escalation tier
- Name the unit, shift time, and hours remaining in each alert
- Repeat the alert at the next tier if the shift is still open on the following check
Done when The manager on call has a Teams alert for every shift crossing an escalation tier.
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3
Google Sheets - log the escalation timeline
google.com
WebRun opens Google Sheets to log the escalation timeline. - Open the escalation tracking sheet
- Log the shift, the tier it crossed, the time of the alert, and who was notified
- Mark the row resolved once ShiftWizard shows the shift filled
Done when Every escalation this shift cycle is logged with its tier, time, and resolution.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does it call or page anyone directly?
No. WebRun only posts to the manager on call's Teams channel. Phone calls and overhead pages stay a human decision for whoever is covering the house that shift.
How many escalation tiers does it use?
By default it escalates at 24, 12, and 4 hours before the shift starts, each one louder than the last. You can set your own tiers to match your facility's staffing policy.
What if the shift fills between checks?
It reads the live shift status in ShiftWizard every hour, so a shift filled between checks is marked resolved in the log and drops out of future escalations automatically.
Related templates
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