Automated Nephrology No-Show Recovery
Every morning, WebRun opens Acumen, identifies patients who missed dialysis or CKD appointments the prior day, drafts a re-scheduling message for each, queues the drafts for staff review, and posts a no-show summary to Slack.
How do I automatically recover no-show nephrology appointments?
Every morning, WebRun opens Acumen and finds every dialysis or CKD appointment missed the prior day. It logs each no-show in a Google Sheets worklist, drafts a re-scheduling message for staff review, and posts a summary to Slack, so no missed appointment slips through without follow-up.
- Every missed appointment is logged and assigned within hours, not the next day
- Staff spend minutes reviewing drafts instead of building outreach from scratch
- Repeat no-show patients are flagged for escalation automatically
Built for nephrology practices · dialysis care coordinators · CKD clinic managers · kidney care teams
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
service.acumenmd.comin a real browser with your saved login - no setup, no API keys. -
1
Acumen - find yesterday's no-shows
acumenmd.com
WebRun opens Acumen to find yesterday's no-shows. - Open Acumen and filter the appointment schedule to yesterday's date
- Identify all appointments marked as no-show or missed
- Capture patient name, MRN, appointment type (dialysis, CKD clinic, transplant), and provider
- Draft a brief re-scheduling note for each patient, ready for staff to review and send
Done when Every no-show from yesterday is listed with patient details and a draft outreach message.
-
2
Google Sheets - log no-show worklist
google.com
WebRun opens Google Sheets to log no-show worklist. - Append a new row for each no-show to the No-Show Recovery tracker sheet
- Record patient name, MRN, appointment type, provider, and draft message status
- Mark each row as Pending Staff Review
Done when All no-shows are logged in the tracker with status set to Pending Staff Review.
-
3
Slack - notify care coordinator
slack.com
WebRun opens Slack to notify care coordinator. - Post a daily no-show summary to the care coordination Slack channel
- Include the count by appointment type and a link to the Google Sheets tracker
- Flag any patient who has missed two or more appointments in the past 30 days
Done when Care coordinators have today's no-show summary and a direct link to the worklist.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will WebRun contact patients directly?
No. WebRun drafts the re-scheduling message and queues it for staff review. No message reaches a patient until a staff member approves and sends it, keeping all patient communication under human control.
Does it handle dialysis no-shows differently from CKD clinic no-shows?
Yes. Each row in the worklist includes the appointment type, so coordinators can prioritize missed dialysis sessions, which carry higher clinical urgency, before routine CKD follow-ups.
What happens if the same patient no-shows multiple times?
WebRun flags any patient with two or more no-shows in the past 30 days in the Slack post, so the care team can escalate outreach or schedule a welfare check.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.