Automated Teams Unanswered Message Alerts
Every hour during the working day, WebRun opens Microsoft Teams, scans the channels you choose for questions and mentions with no reply, works out how long each has been waiting, posts the open list to your Slack channel for the team that lives there, and pings you on Telegram about anything past your response target.
How do I make sure questions in Microsoft Teams get answered?
WebRun sweeps your chosen Microsoft Teams channels every hour for questions and mentions with no reply, and times how long each has waited. It posts the open queue to Slack oldest first with a link back to each post, and pings you on Telegram once when an item passes your response target.
- Questions get answered the same day instead of scrolling away
- Both Slack and Teams users see the same open queue
- Anything past your response target is raised once, not nagged hourly
Built for operations teams · IT support · team leads · distributed companies
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
teams.microsoft.comin a real browser with your saved login - no setup, no API keys. -
1
Microsoft Teams - sweep for unanswered posts
teams.microsoft.com
WebRun opens Microsoft Teams to sweep for unanswered posts. - Open Microsoft Teams and go through the channels on your watch list
- Find posts that ask a question or mention a person and have no reply
- Capture the channel, the author, the first line of the post, and the time it landed
- Work out how long each has been waiting during working hours
- Skip threads that already have any reply, and skip social channels
- Read only. Never reply, react, edit, or delete a message
Done when Every unanswered question and mention on the watch list is captured with its waiting time.
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2
Slack - post the open queue
slack.com
WebRun opens Slack to post the open queue. - Post the open queue to your operations channel in Slack
- Order it oldest first and show the channel, the asker, and the waiting time
- Include a link back to the original Teams post so a reply is one click away
- Update the existing message when the queue has not changed, rather than posting again
- Post nothing when the queue is empty
Done when The Slack channel shows the current unanswered queue, oldest first.
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3
Telegram - ping you when one ages out
telegram.org
WebRun opens Telegram to ping you when one ages out. - Compare each waiting time against the response target you set
- Ping yourself on Telegram naming any post that has passed it
- Include the channel, the asker, and how long they have waited
- Send one ping per post so the same item is not repeated every hour
Done when Anything past the response target has been raised with you on Telegram, once.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it reply to people in Teams?
No. WebRun reads the channels on your watch list and never posts, replies, reacts, edits, or deletes anything in Microsoft Teams. The answer always comes from a person on your team.
Which channels does it read?
Only the channels you put on the watch list. Private chats and any channel you leave off are never opened, and social channels can be excluded so the queue stays about real work.
Will it ping me about the same message every hour?
No. Telegram gets one ping per post when it first passes your response target. The Slack queue is updated in place rather than reposted, so the noise stays low.
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